Question
How can I check which agents are online for messaging?
Answer
Check agents' messaging status using the Live data (including Messaging) dashboard in Explore. Click each widget to drill in and view further information.
Note: If you use omnichannel routing with custom unified statuses, you may need to create your own custom dashboard or filter for your custom status for messaging agents.
For live chat, see the article: Viewing agents' online statuses.
For live chat, see the article: Viewing agents' online statuses.
2 comments
Dainne Kiara Lucena-Laxamana
Hi 6396702208666 !
I went ahead & created a ticket on your behalf to look into this further. Please keep an eye out for our Email
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Leslie Garcia
Hi. Is it an expected behavior that the statuses in the Live Data dashboard for omni-channel routing is not real-time? Every time we need to check the status, the dashboard does display the current status of the agent. To see the latest status, you need to refresh the dashboard.
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