Question
How can I check which agents are online for messaging?
Answer
Check agents' messaging status using the Live data (including Messaging) dashboard in Explore. Click each widget to drill in and view further information.
Note: If you use omnichannel routing with custom unified statuses, you may need to create your own custom dashboard or filter for your custom status for messaging agents.
For live chat, see the article: Viewing agents' online statuses.
For live chat, see the article: Viewing agents' online statuses.