Managing unified agent statuses

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4 Comments

  • Dave Symonds

    Hi - can you report on the times spent in each status? Thanks

    0
  • Anne Ronalter
    Zendesk Customer Care
    Hello Dave,

    Unfortunately, it is currently not possible, but our developers are planning to do so and have historical reporting on their roadmap.

    We can not say yet when this feature will be released.

     
    0
  • Philipp Schumacher

    Hi,

    is it possible that an agent will set to online, once the agent logged into ZenDesk?
    Our agents just forget to set their status.

    0
  • Anne Ronalter
    Zendesk Customer Care
    Hello Philipp,

    Thank you for your Feedback on that.
    At the moment, only the signed-in agent can change their status to Online.

    A workaround may be enabling the Chat operating hours since this will remind agents to go Online, and they will receive a popup message.
     
    0

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