Getting started with Zendesk AI and Advanced AI

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5 Comments

  • Farooq

    Thanks for the updates.

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  • James Cadena

    Hi, is this safe to use with personal health information? is this HIPAA compliant and covered under the Zendesk BAA?

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  • Hiedi-Kysther What is the timeline on your roadmap for when Advanced AI will be HIPAA Compliant and available for the Healthcare model customers? Is it Quarter 4, Quarter 1 2024, or is the roadmap like 2025? Need to know to make certain business decisions.

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  • Hiedi Kysther
    Zendesk Customer Care

    Hi James Cadena & Sherine Khalil, Vice President & Chief Business Officer

    Great news! Zendesk's Advanced AI add-on is now available for use under the Zendesk BAA by HIPAA-enabled accounts. Please note that the Generative AI functionality, part of our partnership with OpenAI, is not yet included in the HIPAA-enabled offering.

    This means that Subscribers with BAA executed with Zendesk can now trial or purchase the Advanced AI add-on to increase operational efficiencies, improve agent productivity, and use customer/patient insights to deliver a more personalized experience. 

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  • Chris Fox

    It seems like the obvious next move is to offer a KB-embedded LLM chat tool. Is this on the roadmap and when can we expect it? 

    Thanks! 

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