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Can I report on tickets created after a customer performed a help center search?



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Stephen Fusco

Zendesk Digital Resources Team

Edited Jan 24, 2025


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4 comments

This article https://support.zendesk.com/hc/en-us/articles/4408831829402 says, "Zendesk provides this data with a measure called “tickets created after search” in Analyzing help center search results." But that ticket is broken. So, reporting two errors.

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Elaine

Zendesk Customer Care

Hi Virginia,
 
I'm sorry to hear that you are experiencing issues with the data in your reports. You can contact Zendesk Support through your Zendesk dashboard or by visiting our Support portal. This ensures that our support team can thoroughly understand the situation and offer the assistance you require. If you have any further questions or concerns, feel free to let us know. We're here to help.

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Elaine Hi Elaine,

Are you saying I should be able to report on tickets created after search?

Also, my bad, I meant the link in the article is broken (not 'ticket").

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Elaine

Zendesk Customer Care

Hi Virginia,
 
Apologies for the confusion. I will be flagging the article link so it can be updated. 
 
Yes, that would be under Search queries overview section. Here's the article so you can check what available attributes are in the Guide Dashboard. 

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