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Syncing your Zendesk WFM schedule with Google Calendar



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Colleen Hall

Zendesk Documentation Team

Edited Feb 12, 2025


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7 comments

Colleen Hall If an agent's Out of Office status syncs from their Google Calendar to Tymeshift, does this affect their assigned tickets if an end-user responses while they are out? Meaning is the Out of Office agent unassigned from the ticket when the response is received?

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Hi Maggie! Currently, the Google Calendar integration only syncs events from Tymeshift to Google Calendar (one-way sync). Thus, since we don't import Google Calendar's events to the Tymeshift schedule, it's not impacted by them.

Don't hesitate to reach out if you have any further questions!

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Rita Goncalves When an agent is marked as Out of Office in Tymeshift, do their tickets unassign for tickets that are re-opened? If not, do you know of any solutions to unassign tickets from out of office agents? 

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Hiedi Kysther

Zendesk Customer Care

Hi Maggie, 

If you'd like to reassign the open tickets of OOO Agents, you may use the Out of Office App as outlined in this article: When an agent is out of office, how can I reassign their open tickets? 

Hope this helps! 

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Hi, When can we expect the Google calendar feature to sync two ways?

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Jahn

Zendesk LuminaryCommunity Moderator

+1 to Satish Naidu S.V -  Tymeshift to Google Calendar works great but what we need is Google Calendar to Tymeshift integration. 

Is this in the Zendesk roadmap already Colleen Hall Hiedi Kysther

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+1 Jahn 


Tymeshift to Google Calendar works great but what we need is Google Calendar to Tymeshift integration. 

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