Note: Support Enterprise includes up to five brands. Support Enterprise with the Multibrand add-on includes up to 300 brands.
Brand is a customer facing identity, represented by a collection of contact points for your customers. These contact points can include support addresses, a Help Center, social media channels, Zendesk Talk, and engagement widgets. Brand is also a ticket value on all your tickets.
On Enterprise, you can set up multiple brands in Zendesk Support. This functionality is referred to as Multibrand.
This topic contains resources for Multibrand, including documentation, videos, and community tips.
Documentation
Setting up, managing, and using
- Setting up multiple brands
- Multibrand known issues
- Managing multiple brands
- Using views to sort your branded tickets
- Using the email template with multiple brands
- Setting up business rules for multiple brands
- Creating and applying branded ticket forms
- Adding a common agent signature and branded signatures
Configuring your channels
- Adding email support addresses for multiple brands
- Creating a Help Center for one of your brands
- Adding Web Widgets for multiple brands
- Setting up Talk numbers for multiple brands
- Setting brand for your Facebook channel
- Setting brand for your Twitter channel
Migrating from Hub and Spoke to Multibrand
Videos
Community
- How to use your brand's logo on multibrand email template - contributed by Suzana Bueno
- Supporting multiple brands in Zendesk Chat - from our customer service team
- Restricting agents to specific brands - from our customer service team
- Display the appropriate forms on the correct Help Center - from our customer service team
- Using multiple JWT single sign-on URLs - from our customer service team
4 Comments
Can one customer log cases and two different brands and if so, can they see on their help center if all the cases logged under their company?
Hey Merethe - I'm asking around for the answer to your question, but in the meantime, have you reviewed all of the Multibrand videos yet?
__
Update: official word from our Product Champion is that those tickets will show up in the help center associated with the brand, not one central inbox.
hello! hypothetical scenario as we're exploring launching multiple brands:
if an end user searches for an article in in brand a's help center, but the answer to their query is in brand b's help center, what will happen?
Thanks
Hi Jackie -
The articles from brand B would not be surfaced unless you implement some kind of federated search. We have worked with Algolia for this purpose in our own Help Centers.
Please sign in to leave a comment.