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Multibrand resources



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Jennifer Rowe

Zendesk Documentation Team

Edited Dec 17, 2024


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6 comments

I would love to read the article: How to use your brand's logo on multibrand email template - contributed by Suzana Bueno, but when i click the link it says: You're not authorized to access this page

 

 

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Brett Bowser

Zendesk Community Manager

Hey Kristel,

Can you try accessing the link again and let me know if it works?
 
I've made some changes on my end so you should hopefully have access now.
 
Cheers!

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Hi Brett,

Thanks, the link now works.

Cheers,

Kristel

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Amy Gracer

Community Moderator

Is there any easy way to duplicate or share an article across multiple brands? For example, I have FAQs that apply to both my brands. Cross brand search won't work for me (I purposefully keep them separate because the bulk of the content needs to be). I need the same article in both brand help centers. Thanks!

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HI Amy,
 
There currently isn't a way to put an article in more than one location (multibrand or otherwise), although that is currently planned -- see Help Center (Guide) roadmap
 
In the meantime, it mightbe worth looking into Content Blocks (although that also has some limitations): Reusing content with content blocks

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Brands really need to be scoped by groups or agents. Meaning only certain groups and/or agents can see specific brands. We have to do some really tricky stuff to make this work currently and it kinds stinks.

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