Multibrand resources (Professional Add-on and Enterprise)

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Brand is a customer facing identity, represented by a collection of contact points for your customers. These contact points can include support addresses, a Help Center, social media channels, Zendesk Talk, and engagement widgets. Brand is also a ticket value on all your tickets.

If you have the Add-on on Professional or if you're on Enterprise, you can set up multiple brands in Zendesk Support. This functionality is referred to as Multibrand.

This topic contains resources for Multibrand, including documentation, videos, and community tips.

Documentation

Setting up, managing, and using

• Setting up multiple brands
• Multibrand known issues
• Managing multiple brands
• Using views to sort your branded tickets
• Using the email template with multiple brands 
• Setting up business rules for multiple brands
• Creating and applying branded ticket forms
• Adding a common agent signature and branded signatures

Configuring your channels

• Adding email support addresses for multiple brands
• Creating a Help Center for one of your brands
• Adding Web Widgets for multiple brands
• Setting up Talk numbers for multiple brands
• Setting brand for your Facebook channel
• Setting brand for your Twitter channel

Migrating from Hub and Spoke to Multibrand

• Why to migrate
• The road to migration for Multibrand
• Understanding the migration

Videos

• Setting up Multibrand
• Exploring Multibrand channels
• Exploring Multibrand workflow
• Introducing Multibrand (recorded webinar)

Community

• How to use your brand's logo on multibrand email template - contributed by Suzana Bueno
• Supporting multiple brands in Zendesk Chat - from our customer service team
• Restricting agents to specific brands - from our customer service team
• Display the appropriate forms on the correct Help Center - from our customer service team
• Using multiple JWT single sign-on URLs - from our customer service team