Multibrand resources (Enterprise) Follow

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4 comments

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    Merethe Needham

    Can one customer log cases and two different brands and if so, can they see on their help center if all the cases logged under their company?

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    Nicole - Community Manager (Edited )

    Hey Merethe - I'm asking around for the answer to your question, but in the meantime, have you reviewed all of the Multibrand videos yet? 

    __

    Update: official word from our Product Champion is that those tickets will show up in the help center associated with the brand, not one central inbox. 

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    Jackie Ordan

    hello! hypothetical scenario as we're exploring launching multiple brands:

    if an end user searches for an article in in brand a's help center, but the answer to their query is in brand b's help center, what will happen?

    Thanks

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    Nicole - Community Manager

    Hi Jackie - 

    The articles from brand B would not be surfaced unless you implement some kind of federated search. We have worked with Algolia for this purpose in our own Help Centers. 

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