Managing messaging transcript visibility

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4 Comments

  • Rudolph Beaton

    @... - Is there any way for agents to CC a user during a chat but only have the transcript sent to the requester?

    2
  • Bobby Koch

    this feature barely works

    0
  • Bobby Koch

    honestly, i dont think it works at all

    0
  • Dane
    Zendesk Engineering
    Hi Bobby, 
     
    I have tested it on my end and it worked without any issues.

    Once you have followed the steps above and the same unexpected behavior persisted, please contact our support directly and we'll investigate further.
    0

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