Can views be refreshed automatically?
Views don't automatically refresh in Support. There are some third-party apps that you can utilize, such as the Zendesk Auto Refresh app in the Chrome store, but those apps are not supported by Zendesk Customer Support.
Another solution is to click from one view into another, which causes all the views to refresh.
When your agents use the Play button, views are refreshed every five minutes to make sure new tickets at the top of the view are addressed quickly.
For more information about views, see the article: Using views to manage ticket workflow.
Tip: If you want to see this feature added to Zendesk, you can add your use case to the product feedback page on this topic. See the post: Automatic Refresh in Views.
+1 for this request. Automatic refreshing of views should be standard feature, it's available out of the box in tools like Helpscout, Freshdesk, and Happyfox.
We're currently transiting from Helpscout to Zendesk, and our team was honestly surprised by this short coming as we moved over.
As a more robust enterprise product, I'd expect Zendesk to be as fast in updating views as other tools, and as we're currently running both concurrently, Helpscout is notably faster in receiving, sending, and updating views.
It's a real shame that such an essential feature is not available!
@Zendesk, if you implement this, there is almost nothing to criticize.
This is also a big issue for us, we have very strict SLA's and if something gets stuck in suspended and we do not see it then it causes a big problem.
Has anyone used the Auto refresh App to overcome this?
My team and I have been using the Zendesk Auto Refresh extension for Chrome for the past year, and it has worked great, but as of last night, it appears that an update from Zendesk has broken this extension as well as other Auto Refresh extensions. If updates are going to block these extensions from working, then the feature absolutely MUST be built into Zendesk with the option to either turn it off or adjust the time intervals for the seemingly few people who wouldn't want their views to refresh automatically. Bashing F5 on our keyboards or clicking into other views that have nothing to do with a particular team's day-to-day work is not an acceptable work-around.
The auto refresh in extension in chrome has been acting erratic over the past few weeks, making it very easy for us to miss tickets that come through. Is this being addressed? @... @...?
We depend on the auto refresh chrome extension (for Views) to meet our very demanding 10 minute first-reply SLAs. It stopped working a month ago and there is no feature native to the product to replace it. My organization needs this.
Hi all -
Just a reminder that the proper place to make feature requests and share product feedback is in the community. There is not currently an active feature request related to auto refresh in the feedback forum; I would encourage someone to start one there and link back here for everyone to vote on.
Here are the product feedback guidelines and info on how to write an effective feedback post.
Hi all, here's the feedback thread to add to for this issue:
Automatic Refresh in Views
The Auto Refresh Chrome extension has now stopped working for me as well. I can't believe Zendesk is relying on an unsupported voluntarily produced extension for critical functionality. It's time to switch to Freshdesk!
We started experiencing this problem too after the Feb Zendesk update.
It is broken, please offer another solution!
We've also been experiencing issues.
Why is this not just a built in feature? Free ticketing software like Spiceworks does this at a base level. Tickets are automatically refreshed on a near-instant basis when a new one is submitted. How are we in 2022 and still asking for this level of basic functionality from a Ticketing app?
anyone find a new plugin that works?
Hello, is this feature expected for the roadmap?
It looks like the ZenDesk Auto Refresh extension is no longer working.
I've created a new one that can be found here: https://chrome.google.com/webstore/detail/zendesk-filter-refresher/kbnadckimgmhcchlnoddmihobfmloocp
This works like a charm https://chrome.google.com/webstore/detail/zendesk-filter-refresher/kbnadckimgmhcchlnoddmihobfmloocp
Will Martin Legend! Are you able to create a sound notification extension that lets you know a ticket has been updated? If you can.. you would be the ultimate boss!
That's not a bad idea! If you can give me more details on how that would work, I can try to add that in.
For example, would it only play a sound for tickets updated in the current filter/view you are in?
Or would it play a sound any time the ticket # displayed next to the filter/view names incremented?
Agreed, this is essential for our workflows that we have something like this to work so that agents aren't constantly refreshing their screens to keep up with the unassigned queues.
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