Updating knowledge base articles in bulk

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5 Comments

  • Adam Bilsky

    Hi team - is there any reason there is no mechanism to move articles in bulk? Or to merge two sections into one? I have inherited a Knowledge Base with a FAQ section and a 'How do I...?' section, which are really the same thing. I'd love to merge them.

    3
  • Heather Rommel
    Community Moderator
    The Product Manager Whisperer - 2021

    I'm wondering if Find & Replace is available in Zendesk Guide? It doesn't look like it...

    What I'm looking for is the ability to find and replace a work or phrase - for example, if I am renaming one of our products from "Chrome" to "Pita Browser", I want to be able to do that in bulk and not go one by one in 500 articles!!!

    2
  • PK

    Any ideas why I can't bulk edit articles?
    The button gets disabled when I select more than 1 arcticle...

    0
  • Ronja Sindek

    PK yes, I had the same problem. You can only make bulk changes when the source language of the articles is selected / filtered.

    0
  • Syaifulnizam Shamsudin

    Ok..i’m understand

    0

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