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Updating knowledge base articles in bulk



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Jennifer Rowe

Zendesk Documentation Team

Edited Jun 21, 2024


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18 comments

Hi team - is there any reason there is no mechanism to move articles in bulk? Or to merge two sections into one? I have inherited a Knowledge Base with a FAQ section and a 'How do I...?' section, which are really the same thing. I'd love to merge them.

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Heather Rommel

Zendesk LuminaryThe Product Manager Whisperer - 2021Community Moderator

I'm wondering if Find & Replace is available in Zendesk Guide? It doesn't look like it...

What I'm looking for is the ability to find and replace a work or phrase - for example, if I am renaming one of our products from "Chrome" to "Pita Browser", I want to be able to do that in bulk and not go one by one in 500 articles!!!

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Any ideas why I can't bulk edit articles?
The button gets disabled when I select more than 1 arcticle...

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Preben - Tech Support yes, I had the same problem. You can only make bulk changes when the source language of the articles is selected / filtered.

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We want to delete a note from 1000+ articles. Do we have an option to do this in bulk? The note is the same across all the articles. Please suggest the best possible approach. Thanks!

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Charles Gresula

Zendesk Customer Care

Hello Saikumar‍ ,

At this time, unfortunately, It does not look like this is an option as Updating knowledge base articles in bulk only allows certain things.

I encourage you to create a new post in the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.

Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions. You may also want to review the Product feedback guidelines and how to write an effective feedback post [https://support.zendesk.com/hc/en-us/articles/4413820079386-Giving-Product-Feedback-at-Zendesk-].

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When assigning articles in bulk, the assignee receives multiple separate emails. Is it possible to consolidate the notification emails into one email that contains links to all the articles?

Thank you.

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Dane

Zendesk Engineering

Hi Joanne,

As it turns out, we bulk article update does not have the capability to consolidate all emails. It will be sent individually for all emails assigned to a user.

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I would like the option to bulk change the article's template.

It would also be nice if this bulk changing was available in Category and Section too.

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Dane

Zendesk Engineering

Hi Niclas,

That's definitely a helpful feature to have. Would you mind posting your use case to our Feedback on Guide topic? We have a template you can copy and use in your post. Thanks!

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Hi Dane, 

Would you be able to recommend a workaround that would enable me to get multiple articles reviewed efficiently without spamming the reviewer with multiple emails? 

Thank you

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https://support.zendesk.com/hc/en-us/community/posts/5216329399194-Bulk-change-the-article-s-template 

Please go in and vote and comment, so Zendesk implements this function!

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Hello, 

Can you please inform us if there are any updates regarding Heather's request?

Seems to be a popular request. 

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I have 3 languages in my ZD Guide and want to bulk delete the articles in one of the translations but there is no "Article Settings" button on my end. There are only Publication, Assignment, and Review Status.

This feature is only applicable to the ZD Guide with a single language. can you please improve this feature so I can easily bulk-delete the article translation?

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Cheeny Aban

Zendesk Customer Care

Hi Adam, 

Thank you for your feedback, we appreciae it! In addition, I also suggest that you post on our Feedback Section which s monitored by our Product Managers. The posts with a high level of engagement are added faster in Zendesk. Again, thank you for taking the time to let us know about this very good feature. We truly value customer feedback and your voice and votes on the product feedback topics in the community help influence future Zendesk functionality.
 

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It would be extremely helpful to update the article language in bulk.  We have 3 different English options now that we've merged our Zendesk instances and no way to bulk update the language.

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Jupete Manitas

Zendesk Customer Care

Hi Sana, thank you for writing in! We acknowledge the need for a native or built-in feature to update articles' language in bulk. We suggest sharing this as product feedback in the Feedback - Help Center (Guide) section of our community site. Engaging with other users with similar needs and exploring potential workarounds can lead to productive discussions. Product managers often review conversations with significant engagement during roadmap planning.
 
Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions. You may also want to review the Product feedback guidelines and how to write an effective feedback post [https://support.zendesk.com/hc/en-us/articles/4413820079386-Giving-Product-Feedback-at-Zendesk-]. We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality. Thank you!

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Jupete Manitas

Zendesk Customer Care

Alternatively, you can use the Help Center API to update them in bulk. You can visit this article for reference - How can I update the default language of my Help Center or existing articles?.  

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