About article verification and how it works

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  • Liz J. Brown

    Hi there!
    I have a question about first-time rule setting for verification - we have roughly 1632 articles we want to apply this rule to. If we were to apply this rule tomorrow, would there be an initial blast to the whole team asking them to verify ALL of the articles they've written (so that the system can 'set to 0' in a way, and knows when to ping folks when the next verification check is required)?

  • Elizabeth Williams
    Zendesk Documentation Team

    Hi Liz J. Brown - If you were to apply the rule tomorrow, then the next time the rule runs (it runs weekly) the rule would look at the articles and set to "unverified" any articles that meet your defined filter criteria and were not verified within the frequency set by your rule. For example, if the frequency is set to verify articles every six months, the rule will look for articles that meet the filter criteria and have not been verified during the prior six-month period.

    If you want to set all articles to unverified you can use the manual article verification process to prompt a one-time review. To do this, you can select the articles you want to unverify from the articles list, then use the bulk actions menu to set those articles to “unverified.” For more information about how to implement either an article verification rule or a manual verification, see Setting reminders to review and verify articles.

  • Alana Martin

    I would like more information regarding what happens to an unverified article over time. Our system has automatically unpublished them. Where are the rules around this? What is the time frame, and can we manage these settings? 

  • Katarzyna Karpinska
    Zendesk Product Manager

    Hi Alana Martin

    The unverified article stays unverified there is no automation connected to it that unpublishes articles. If you've observed that in your set up I suggest contacting our support who might be able to help with finding out what happened.


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