Resources for Zendesk Advanced AI

Getting the most out of Zendesk Advanced AI

Join our customers who are saving around 45 seconds per ticket, as well as a 10% increase in agent productivity since leveraging Zendesk’s Advanced AI. We've gathered the most helpful resources to help you quickly get started and begin seeing value immediately.

Preparing to use

Get familiar with our Advanced AI capabilities, what they enable teams to do and how they can help you achieve your operational goals. Let us help you iron out your strategy and pick what’s best for your teams and business. Video: Preparing to use Advanced AI Zendesk AI overview About Zendesk Advanced AI

Getting started Turn it on, plug it into your workflows, and enhance your reporting with meaningful insights to narrow your focus and identify areas of opportunity. Educate your teams on how to leverage these powerful, easy-to-use insights for faster, more personalized service. Video: Getting started with Advanced AI About advanced bots About intelligent triage and Intelligence in the context panel Best practices for getting started with intelligent triage Automatically detecting customer intent, language, and sentiment Choosing a routing method for automatically triaged tickets Creating views for automatically triaged tickets Viewing intelligent triage predictions and suggested macros with Intelligence

Tips for achieving service excellence

Now that you've turned it on and your teams and business are benefiting from the intelligence, check out these helpful best practices to ensure everyone in your organization is operating at their highest level. Video: Achieving service excellence with Advanced AI Best practices for using Zendesk AI in your industry Intelligent triage use cases and workflows Recipe: Adding comments and notes to tickets using triggers

Make data-driven decisions Built on the world’s largest customer experience-specific dataset tuned to your industry and business, our Advanced AI gives you the ability to keep improving at every step by pinpointing where to optimize and inform your operations for best-in-class service. Creating macros from macro suggestions Explore recipe: Intelligent triage predictions and confidence Explore recipe: Intelligent triage changes to intent Explore recipe: Comparing intelligent triage intent predictions with a custom About field Explore recipe: Breakdown of CSAT by customer sentiment

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