Help with Web Widget
Questions about the Web Widget (Classic), how to change components of the widget, how to solve common issues, and others.
Which Zendesk widget do I have with my account and website?
Edited Aug 09, 2024
5 votes · 2 comments
5
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2
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Can I remove the "Generated by AI" message in the widget?
Edited Jul 10, 2024
0 votes · 0 comments
0
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0
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What is Sunshine Conversations and how does it work?
Edited Apr 11, 2025
4 votes · 0 comments
4
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0
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The Description field is missing from my Web Widget (Classic)
Edited Apr 11, 2025
0 votes · 0 comments
0
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0
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I'm unable to add a phone number to Web Widget (Classic)
Edited Apr 11, 2025
1 vote · 0 comments
1
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0
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How many websites can I add my Web Widget to?
Edited Apr 11, 2025
1 vote · 0 comments
1
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0
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Can I delay the opening of the Web Widget?
Edited May 06, 2025
0 votes · 4 comments
0
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4
Comments
Why does the Web Widget (Classic) display no results when attempting to search?
Edited Apr 11, 2025
0 votes · 2 comments
0
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2
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Why isn't my Web Widget (Classic) appearing in the help center?
Edited Apr 11, 2025
2 votes · 0 comments
2
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0
Comments
How do I change the color of the Web Widget (Classic)?
Edited Apr 11, 2025
6 votes · 7 comments
6
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7
Comments
Why don't I have the option to add custom ticket fields to the Web Widget (Classic)?
Edited Apr 11, 2025
9 votes · 0 comments
9
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0
Comments
How do I change or set the language in the widget on my website?
Edited Apr 11, 2025
2 votes · 7 comments
2
Votes
7
Comments
Using z-index in the Web Widget (Classic)
Edited Apr 11, 2025
0 votes · 0 comments
0
Votes
0
Comments
Web Widget (Classic) Performance FAQs
Edited Jan 24, 2024
3 votes · 5 comments
3
Votes
5
Comments
Can I create a direct link to a live chat popout window instead of using the widget?
Edited Apr 11, 2025
9 votes · 24 comments
9
Votes
24
Comments
How can I combine Web Widget (Classic) API workflows?
Edited Apr 11, 2025
1 vote · 0 comments
1
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0
Comments
How can I enable or disable certain Web Widget (Classic) components on different pages of my site?
Edited Apr 11, 2025
7 votes · 6 comments
7
Votes
6
Comments
Why doesn't my Web Widget (Classic) appear on pages outside my Help Center?
Edited Apr 11, 2025
4 votes · 0 comments
4
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0
Comments
How do I make top articles automatically show when a visitor opens the Web Widget (Classic)?
Edited Apr 11, 2025
1 vote · 12 comments
1
Vote
12
Comments
The Zendesk Widget is slowing down my website speed and load time
Edited Apr 11, 2025
3 votes · 5 comments
3
Votes
5
Comments
What is the difference between the contact form and the offline form?
Edited Aug 09, 2024
5 votes · 2 comments
5
Votes
2
Comments
Web Widget (Classic) error: There was an error processing your request. Please try again later
Edited Apr 11, 2025
8 votes · 2 comments
8
Votes
2
Comments
How do I show the Web Widget (Classic) on click?
Edited Apr 11, 2025
4 votes · 4 comments
4
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4
Comments
Can I decide when the Web Widget (Classic) is visible on the page?
Edited Apr 11, 2025
1 vote · 0 comments
1
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0
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How do I customize the widget to offer the right features and contact options to my customers?
Edited Apr 11, 2025
0 votes · 0 comments
0
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0
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When searching within the Web Widget (Classic), why do results return articles in another language?
Edited Apr 11, 2025
0 votes · 0 comments
0
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0
Comments
How do I remove our phone number from the Web Widget (Classic)?
Edited Jul 17, 2023
0 votes · 0 comments
0
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0
Comments
How do I prefill the user contact form in the widget?
Edited Apr 11, 2025
3 votes · 3 comments
3
Votes
3
Comments
What language do my customers see the widget in on my website?
Edited Apr 11, 2025
1 vote · 6 comments
1
Vote
6
Comments
How can I find the widget code on my website?
Edited Apr 11, 2025
2 votes · 0 comments
2
Votes
0
Comments