Authenticating incoming email using DMARC Follow

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2 comments

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    Allen Hancock

    It should be noted that if you workflow includes auto-forwarding email in to a Zendesk, the DKIM signatures may not be correct.

    Before enabling this feature, you might look at the "original message" in a few recent tickets, and ensure that emails forwarded to your zendesk do not have "dkim=fail" in the list. If they do, you'll want to reconsider how you get messages in to Zendesk before enabling this feature.

     

     

  • Avatar
    Sean Cusick

    Hi Allen, a DKIM failure on a forwarded email alone should not cause any change in behavior on our end. If that failure also included an SPF failure then there might be a flagged comment or a suspension, depending on wether it was a soft or hard-fail. 

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