Getting started with Guide: Setting up

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20 Comments

  • David Hyman

    I want to have a big button on the landing page of help center that says submit request. How do i accomplish this? 

    0
  • Jessie - Community Manager

    Hey David!

    I'm not able to walk you through exactly how to do this, but hopefully one of the CSS gurus that hangs out here can help you out!

    In the meantime, feel free to check out our documentation on how to customize your Help Center with CSS: Help Center CSS Cookbook.

    -1
  • Wes Drury

    @David - Were you able to find a solution for your question

    0
  • Bob Harnach

    Our support tickets are integrated into our application.  When a user selects support, the ticket includes the URL for the exact place in the application.  Support is enabled to select the link in the ticket and see exactly what the user is seeing.

    We want to bring the KB/HC to the foreground in support.  We have discussed moving the ticket to the KB/HC yet do not know of a way to link the URL with a ticket launched from the KB/HC instead of from with our application.

    Is it possible?  Any ideas?

    0
  • Patricia Mukilya

    am new please help

    0
  • Mikael Andersson

    Cant get sections to be aviable to anonymous even if section is set to be enabled to everone 

    0
  • marion44

    I like to know if I need a USB cable to set up the antenna I have a problem with the set up

    0
  • Jessie - Community Manager

    Hi Marion!

    It looks like you've reached the wrong company! Zendesk makes software for other companies to organize their customer support processes. We provide the software to them, but we don't support the products or services they provide to you.

    I'm afraid I don't know who you're trying to reach, but I hope you're able to get in touch with them soon!

    0
  • Pedro Monteiro

    Hi Charles,

    For when some sub-sections? There's a few asking for this functionality...

    https://support.zendesk.com/hc/en-us/community/posts/203506356-Sub-section-in-Knowledge-Base

     

    Thanks,

    Pedro

    1
  • Donna Morris

    too complicated to follow!!!!!!

    2
  • puneet

    I have applies zendesk help center in android but it show only contact us screen but in ios it show whole data how it is possible ? thanks in advance

     

    0
  • Brian Scott Peterson

    I'm going in circles trying to understand why I'm seeing different categories when previewing as manager role than I do when I preview as end-user. I want the same categories to appear in both cases. Can anybody kindly help? 

    0
  • Trapta

    Hi @Brian Scott Peterson,

    Categories, with no sections or articles, are not visible to end-users and anonymous users whereas managers and agent can see all the categories with or without sections or articles.

    Team Diziana

    1
  • Brian Scott Peterson

    Thanks @Trapta. 

    I realize that is the way it is supposed to work but I have articles within all sections and those sections all within categories. While previewing the home page, end-user seems only to be able to see a random selection of sections whereas managers seem to see only the categories and no sections. Any suggestions?

    0
  • Trapta

    @Brian, Make sure that your categories and articles are published and are not in draft mode in order to make them visible to end users.

    Team Diziana

    0
  • Laurence Cope

    We do not want a help center, but need to have one so users can see their Zendesk Support tickets. Quite a strange setup. The guide theme is not suitable for that, we need to modify the theme to direct people to the tickets, but thats only using a paid plan for Guide. so its a very strange and not very good setup you have here, forcing people to have Guide so end-users can see their Support tickets whether we need Guide or not. 

    0
  • Arpit Choudhury

    Why can't I go full screen when adding an article on Zendesk Guide? When writing a new article, there is such little space for the editor on the screen with the side bar and top bar. There must be a way to get more space on the screen to write without so much clutter. What am I missing?

     

    0
  • Brett

    @Arpit Choudhury I'm afraid there isn't a way to remove the toolbar located at the top of the page and sidebar when editing/creating an article within Guide. While full-screen mode is not an existing feature, I do think this is a fantastic idea worth mentioning in our Product Feedback Forum for our Product Managers to take a look at!

    0
  • Anna Bokström

    Hi! I'm trying to learn how to use Guide and what happens when we activate it. I want to know more in detail how our end users get access to our Help Center. You write in your article about Activating Help Center: "our Help Center is activated and is now visible to end-users". But WHERE do they see it? Do we publish an URL to our Help Center at our website or what? At the moment we are not using customer sign-in. Just Support and Talk.

    0
  • Trapta

    Hi @Anna,

    You are right. You need put the URL of your HelpCenter somewhere on your website so that your end users can see your HelpCenter.

    Thanks

    0

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