| Suite | Team, Growth, Professional, Enterprise, or Enterprise Plus |
| Support | Team, Professional, or Enterprise |
The integration log in Admin Center provides information about data syncing between Zendesk Support and your integrations. It enables you to check that the integrations are running successfully and identify any issues.
This article contains the following sections:
Related articles:
About the integration logs
The integration log lists activities in the last 7 days for the following integrations:
Salesforce
- Ticket sync: Synchronization of Zendesk tickets to Salesforce Cases when
they are created or modified in ZendeskNote: Tickets that are created or modified in Salesforce are not included in the integrations log.
- Accounts to Organization sync: Synchronization of Salesforce Accounts to Zendesk organizations in Support when they are created or modified in Salesforce
- Contact to Users sync: Synchronization of Salesforce Contacts to Zendesk users when they are created or modified in Salesforce
- Leads to Users sync: Synchronization of Salesforce Leads to Zendesk users when they are created or modified in Salesforce
Shopify
- Customer, order, and fulfillment events received by Sunshine profiles and events
Bot builder for messaging
- API calls made by a conversation bot. For more information, see Using the Make API call step in a conversation bot
Actions
- Actions created for use with the auto assist feature. For more information, see Creating and managing actions for auto assist.
Private ZIS integrations
Messaging, social channels, and Sunshine Conversations API
- Error logs for messaging and social channels powered by Sunshine Conversations.
The log contains the following information for each activity:
| Column | Description |
|---|---|
| Date and time | The date and time the activity occurred in the viewer's specified timezone. |
| Product | The integration name |
| Status | The job status: info, warning, error, or debug |
| Description | A description of the event. For failed jobs, a message with error details is displayed |
Viewing the integration log
You can view the integration log in Admin Center. Activities can be filtered by date and time and by product or status.
To view the integration log
- In Admin Center, click
Apps and integrations in the sidebar, then select Integrations >
Logs.
To filter the integration log
- On the Integration log page, click Filter and select the date and time in Start date, End date, Start time, and End time.
- (Optional) Specify a Status or Product.
- Click Apply filters.
The Product drop-down list displays only products with errors. If there are no errors, the list will be empty.
To view details of a log entry
- On the Integration log page, click on any row to open the details panel with more information.
22 comments
Dwight Bussman
5923010333338 - the integration logs should show results for the past 7 days:
If you're seeing something different than that, I recommend contacting support to look into your specific case more closely
0
Aisyah
Is there a limit as to how many logs can be viewed at a time? I can only view logs from the past 4 days after removing the date filters.
0
Shawna James
0
Chris Fassano
Is there an update about when real-time notifications will be added?
0
Gizelle Butler
Very interested in the alert notifications as well! Is there something in the API Docs that advises how we get a cron job established until this feature is available to configure in the UI? Checking this daily for the Salesforce Integration errors is too laborsome.
0
Dwight Bussman
HeyO Aishwarya Desai
In the article above you'll fine the description of how long logs are kept:
"The integration log lists activities in the last 7 days..."
Our team is looking into how we can better surface sync connections/disconnections in those integration logs. Thanks for the feedback on that.
If you re-enable the sync, records should continue to flow when they would normally sync. If you're talking about our Salesforce Integration Data Sync - that only occurs when records are updated within Salesforce, so there isn't really a "previous sync" operation that will be resumed. Rather, the sync will listen for changes to existing SFDC records and sync those according to the current settings.
If you have questions about how the sync is behaving, I would encourage you to contact our support team so that we can look into the specifics of your case and ask relevant questions.
0
Aishwarya Desai
We had turned ON the sync for 2 days and later turned it OFF on our production environment in April. But I don't see anything in my Integration logs? I used to monitor in it in Integration logs back in April but now they seem to be disappeared.
Why is that? Do they get deleted after certain time? this is no where mentioned.
Also, if I turn ON the sync again is that going to be a new sync or it is going to continue from the previous sync?
Thanks!
0
Cas.D
I am also experiencing the "Request Taking Too Long" issue - is there a solution for this?
1
Eric Nelson
I believe you're working with one of our team members via the Zendesk Platform slack community. We'll continue to support you over there.
Thanks!
1
James Peterson - Eastern Logic
I am encountering an error in the logs, Request Taking Too Long, but the time from start to finish is only 10 seconds, whereas the maximum flow execution time is 100 seconds. The API request works fine from my Desktop client, and completes in about 5 seconds, so why might it be timing out here? The logs on ZIS aren't providing any more specific information about the issue even when logging the Cause...
0
Sign in to leave a comment.