Viewing the integration log



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Jacquelyn Brewer

Zendesk Documentation Team

Edited May 07, 2025


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5923010333338 - the integration logs should show results for the past 7 days: 

If you're seeing something different than that, I recommend contacting support to look into your specific case more closely

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Is there a limit as to how many logs can be viewed at a time? I can only view logs from the past 4 days after removing the date filters.

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Hey Chris, thank you so much for taking the time to provide us with your feedback here. I wanted to point you in the direction of our product feedback forum for Apps and Integrations where we collect product feedback and where our PM’s review feedback from our customers. While we do not share our roadmaps bout specific feature requests, if you would like to get your feedback in front of our product team, this would be the best way to do so. We would greatly appreciate you using this forum to share your feedback with us for better visibility. Here is our product feedback template to get you started. Thank you!

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Is there an update about when real-time notifications will be added?

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Very interested in the alert notifications as well!  Is there something in the API Docs that advises how we get a cron job established until this feature is available to configure in the UI?  Checking this daily for the Salesforce Integration errors is too laborsome.

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HeyO Aishwarya Desai

In the article above you'll fine the description of how long logs are kept: 

"The integration log lists activities in the last 7 days..."

Our team is looking into how we can better surface sync connections/disconnections in those integration logs. Thanks for the feedback on that.

If you re-enable the sync, records should continue to flow when they would normally sync. If you're talking about our Salesforce Integration Data Sync - that only occurs when records are updated within Salesforce, so there isn't really a "previous sync" operation that will be resumed. Rather, the sync will listen for changes to existing SFDC records and sync those according to the current settings. 

If you have questions about how the sync is behaving, I would encourage you to contact our support team so that we can look into the specifics of your case and ask relevant questions.

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We had turned ON the sync for 2 days and later turned it OFF on our production environment in April. But I don't see anything in my Integration logs? I used to monitor in it in Integration logs back in April but now they seem to be disappeared.

Why is that? Do they get deleted after certain time? this is no where mentioned.

Also, if I turn ON the sync again is that going to be a new sync or it is going to continue from the previous sync?

Thanks!

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I am also experiencing the "Request Taking Too Long" issue - is there a solution for this?

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Hey Jimmy, 
 
I believe you're working with one of our team members via the Zendesk Platform slack community. We'll continue to support you over there.
 
Thanks!

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I am encountering an error in the logs, Request Taking Too Long, but the time from start to finish is only 10 seconds, whereas the maximum flow execution time is 100 seconds.  The API request works fine from my Desktop client, and completes in about 5 seconds, so why might it be timing out here?  The logs on ZIS aren't providing any more specific information about the issue even when logging the Cause...

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