About Zendesk add-ons

While the Zendesk Suite and Zendesk Support contain everything most customers will need, other customers might require more. Admins can view the subscription page for a list of any add-ons in their account.

Account owners and billing admins can purchase select add-ons within Zendesk using the links in the table. For information about purchasing the other add-ons, contact our Sales team.

This article includes these sections:

• Add-ons for new capabilities
• Add-ons for increased capacity

For information about legacy add-ons, see About Zendesk product legacy add-ons.

Add-ons for new capabilities

The following is a list of Suite and Support add-ons that provide new capabilities to your current plan. It also includes the plans they are available for.

Add-on	Available on	Description
Copilot	Suite Professional and above Support Professional and above	A set of artificial intelligence (AI) tools that expand on the AI offerings already built into Zendesk. See Buying the Copilot add-on.
AI agents - Advanced	Suite all plans Support all plans	This add-on provides advanced functionality for AI agents, including conversation flows, API access and orchestration, and advanced analytics. Contact Zendesk Sales to buy this add-on.
Advanced Data Privacy and Protection (ADPP)	Suite Enterprise and above Support Enterprise	A set of data privacy and protection features that expand on security offerings already built into Zendesk. See Buying the ADPP add-on.
Agent Months	Suite Enterprise and above Support Enterprise	Agent months allow you to add a group of Zendesk agents for a time period less than the current billing cycle. See Managing agent months.
Collaboration	Support Professional and above	Collaborate with team members using these features: Light agents: Allow team members to work on tickets without giving them full agent permissions. Side conversations: Send a note outside of the main conversation with people inside or outside your company, but keep it all within the ticket. These features are included in Zendesk Suite and available as an add-on on select Support plans.
Premium Sandbox	Suite Enterprise and above Support Enterprise	Premium Sandbox provides a test environment that mirrors production in configuration and, potentially, data. Suite Enterprise includes one partial premium sandbox. Suite Enterprise Plus includes one full premium sandbox. Support Enterprise includes only a standard, not a premium, sandbox. You can buy one or more premium sandboxes as an add-on.
Help center with Guide	Support all plans	Help customers help themselves with a smart help center. Help Center is included in Zendesk Suite plans. See Buying more products.
Live chat and messaging	Support all plans	Give instant help to customers on web and mobile through messaging. Live chat and messaging is included in Zendesk Suite plans. See Buying more products.
Explore	Support Professional and above.	Analytics to measure and improve the entire customer experience. See About Zendesk Explore plans. Explore lite is included in all Support plans. If you have a Support Professional plan or above, you can buy the Explore add-on for additional capabilities. See Buying more products.
Workforce management (WFM)	Suite all plans Support all plans	This add-on provides a wide range of workforce planning, scheduling, and monitoring tools to improve the predictability and efficiency of your customer support organization. See Buying Zendesk workforce engagement management add-ons.
Quality Assurance (QA)	Suite all plans Support all plans	This add-on provides consistency across support interactions by automating the QA process. Zendesk QA uses AI to pinpoint critical areas before they become a bigger problem, discovers the tickets needing attention, and uncovers insightful trends across channels. See Buying Zendesk workforce engagement management add-ons.
Workforce Engagement Management (WEM)	Suite all plans Support all plans	This is a bundle that includes both the Zendesk WFM and Zendesk QA add-ons at a discounted price. See Buying Zendesk workforce engagement management add-ons.

Add-ons for increased capacity

The following is a list of Suite and Support add-ons that provide increased capacity for existing features. It also shows the plans they are available for.

Add-on	Available on	Description
Light agents	Suite all plans Support Professional and above	Light agents are agents that have limited permissions but can view tickets and provide subject matter expertise and advice when needed. Most Suite plans include a number of light agents. Support plans do not include any light agents. You can buy light agents as an add-on. See Buying light agents.
WhatsApp numbers	Suite all plans	You can add WhatsApp social messaging channels to Zendesk. Zendesk Suite includes five WhatsApp numbers. You can buy more numbers as an add-on.
More Storage	Suite all plans Support all plans	This add-on increases the storage available for your ticket data and files if you exceed the default storage limit for your plan. See Managing data storage in your Zendesk account.
High Volume API	Suite Growth, Professional, and Enterprise Support Professional and above	This add-on increases number of permitted API calls to a higher volume of 2,500 requests per minute. Requires a minimum of 10 agent seats to purchase. Included with Suite Enterprise Plus. See Managing API usage.
Voice usage credits	Suite all plans	This add-on adds extra "pay as you go" minutes for your voice calls and texts. See Voice number availability and pricing.
Sunshine conversations Monthly Active Users (MAU)	Suite Professional and above	This add-on provides a pack of 2,500 additional MAU per month for Sunshine conversations channels. By default, Zendesk includes 1,000 MAU per month for Sunshine conversations.
Sunshine conversations notifications	Suite Professional and above	This add-on provides a pack of 25,000 additional Sunshine conversations notifications per month. By default, Zendesk includes 1,000 Sunshine conversations notifications per month.
Automated resolutions	Suite all plans Support all plans	This add-on allows you to add recurring packs of automated resolutions to your existing plan at a discounted price, letting your AI agents solve more customer requests. See Managing your automated resolutions.