Social messaging resources

Use these articles to learn about setting up and using social messaging channels with Zendesk Support.

The resources you use depend on which agent interface you have on your account:

• Social messaging resources for the Zendesk Agent Workspace
• Social messaging resources for the Support standard agent interface

Social messaging resources for the Zendesk Agent Workspace

If you have the Zendesk Agent Workspace enabled on your account, refer to these resources to set up and use social messaging channels.

Setting up social messaging channels

• Getting started with social messaging
• About social messaging channels for the Zendesk Agent Workspace
• Adding Facebook Messenger channels to the Zendesk Agent Workspace
• Adding Twitter DM channels to the Zendesk Agent Workspace
• Adding WhatsApp channels to the Zendesk Agent Workspace
• Adding LINE channels to the Zendesk Agent Workspace
• Adding WeChat channels to the Zendesk Agent Workspace
• Adding Sunshine Conversations channels to the Zendesk Agent Workspace
• Sending automatic responses to social messages
• Routing Zendesk messaging tickets and notifications
• Social messaging reporting in the Zendesk Agent Workspace
• Migrating social messaging channels to the Zendesk Agent Workspace (Facebook Messenger, Twitter DM)
• Migrating social messaging channels to the Zendesk Agent Workspace (WhatsApp, LINE)
• Adding social media buttons to your emails
• Using the Message Us button to guide users to your WhatsApp or Facebook Messenger channel
• Linking social channels to a Web Widget

Using social messaging channels

• Social messaging support in the Zendesk Agent Workspace
• Receiving and sending social messages in the Zendesk Agent Workspace
• Using the notifications list to manage conversations
• Testing Zendesk messaging in your sandbox

Social messaging resources for the Support standard agent interface

If you have the Support standard agent interface, refer to these resources to set up and use social messaging channels.

Setting up social messaging channels

• Installing and setting up social messaging
• Installing and configuring the WhatsApp in Zendesk Support integration
• Setting up your LINE channel
• Sending automatic responses to social messages
• Routing Zendesk messaging tickets and notifications
• Setting up your Facebook channel
• Setting up your Twitter channel
• Reporting with on social messaging

Using social messaging channels

• Using social messaging channels