In this article, we’ll provide a list of help center and developer documentation resources to help you understand, configure, and use social and third-party channels with Zendesk’s messaging functionality.
This article includes the following topics related to social and third-party messaging:
- Getting started with social and third-party messaging channels
- Evaluating and testing social and third-party messaging
- Installing social and third-party channels
- Configuring social and third-party messaging
- Agent guide to social and third-party channels in the Agent Workspace
- Using Flow Builder and the Web Widget for bot-enhanced social and third-party channels
- Branding and displaying social and third-party channels
- Automations, routing, and business rules
- Security and authentication
- The end user experience with social and third-party channels
- Social messaging resources for the Support standard agent interface
Getting started with social and third-party messaging channels
Evaluating and testing social and third-party messaging
Installing social and third-party channels
- Admin tasks for adding social messaging to the Zendesk Agent Workspace
- Adding social messaging channels to your sandbox for testing
- Adding Facebook Messenger channels to the Zendesk Agent Workspace
- Setting up your public Facebook channel
- Adding Twitter DM channels to the Zendesk Agent Workspace
- Adding WhatsApp channels to the Zendesk Agent Workspace
- Adding WeChat channels to the Zendesk Agent Workspace
- Adding LINE channels to the Zendesk Agent Workspace
- Adding Sunshine Conversations channels to the Zendesk Agent Workspace
Configuring social and third-party messaging
Agent guide to social and third-party channels in the Agent Workspace
- Receiving and sending messages in the Zendesk Agent Workspace
- Using the notifications list to manage conversations
- Working with WhatsApp tickets and the 24-hour rule
- Working with Sunshine Conversations channels in the Zendesk Agent Workspace
- Linking social channels in the Web Widget: The agent experience
- Using the Slack Direct Messages channel
- Searching messaging conversations
Using Flow Builder and the Web Widget for bot-enhanced social and third-party channels
Branding and displaying social and third-party channels
Automations, routing, and business rules
Security and authentication
The end user experience with social and third-party channels
Social messaging resources for the Support standard agent interface
If you have the Support standard agent interface, refer to these resources to set up and use social messaging channels.
Setting up social messaging channels
- Installing and setting up social messaging
- Installing and configuring the WhatsApp in Zendesk Support integration
- Setting up your LINE channel
- Sending automatic responses to social messages
- Routing Zendesk messaging tickets and notifications
- Setting up your Facebook channel
- Setting up your Twitter channel
- Reporting with on social messaging
Using social messaging channels
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