Question
Do I need to enable Agent Workspace to use messaging? To use messaging do I need to migrate to Agent Workspace?
Answer
Yes, you can only use messaging after enabling the Agent Workspace and adding at least one web or social messaging channel.
Admins can click on the button below to navigate directly to the Agent Workspace settings in your account.
Note: Deactivating Agent Workspace prevents you from using messaging and requires you to revert back to the standard agent interface, delete social messaging channels, and deactivate web messaging channels.
For more information, see these articles:
1 comment
Dave Naishal
Can I use agent workspace in growth plan with 2 agents?
0