Do I need to update to Agent Workspace to use messaging?

Question

Do I need to enable Agent Workspace to use messaging? To use messaging do I need to migrate to Agent Workspace? 

Answer

Yes, you can only use messaging after enabling the Agent Workspace and adding at least one web or social messaging channel.

Admins can click on the button below to navigate directly to the Agent Workspace settings in your account.

Choose subdomain

Note: Deactivating Agent Workspace prevents you from using messaging and requires you to revert back to the standard agent interface, delete social messaging channels, and deactivate web messaging channels. 

For more information, see these articles:

• Agent Workspace for messaging
• About the Zendesk Agent Workspace
• Composing messages in the Zendesk Agent Workspace
• Migrating social messaging channels to the Zendesk Agent Workspace