If you want to track the activity of unauthenticated users across multiple sessions, you can enable anonymous user tracking for your help center. Tracking anonymous user sessions helps you collect the same information about the help center behavior of anonymous users as you do for logged in users.
When you enable anonymous user tracking, an anonymous tracking code (cookie) is automatically added to all pages in your help center. You can use the self-service dashboard in Explore to produce meaningful insights about user sessions from the data collected by this cookie.
Users can take actions within their web browser that make them appear as separate anonymous users in the Explore dashboard. These actions include opting out of cookie tracking, using browser extensions that block cookie functionality, clearing their browser cookies, or using a different device or web browser. Anonymous user tracking can only track anonymous user activity when the same cookie remains in place in the user's web browser.
- In Knowledge admin, click Settings (
) in the sidebar.
- Under Integrations, select the option to Turn on anonymous user
tracking.
- Click Update on the upper-right side of the page.