If you support multiple brands, you can add one Web Widget for each brand where you want to offer messaging functionality through a website or help center. You can configure Web Widget settings for each brand independently.
You must be an admin to add a Web Widget to a brand.
To create a Web Widget for a brand
- In Admin Center, click
Channels in the sidebar, then select Messaging and social > Messaging.
- Click Add Channel, then select Web Widget.
- Under Start with the basics, confirm or change the Channel name and select
a Brand, then click Next.
Only available brands appear. If a brand already has a Web Widget, it will not appear in the list. If only one brand is available, you will not have an option to choose the brand.
- Under Install on your site, take an action or skip this step if you plan to install later, then click Next.
- Under Make it your own, configure the settings, then click Next.
The Web Widget updates in the Preview panel as you make changes. You can also click Test it now to see how the Web Widget will look to your end users.
- In the See what you’ve done so far window, click Test it now, if needed, otherwise, click Done.
In the Web Widget page, you can configure the widget settings or leave it as-is for now.
Repeat these steps for each brand that will use messaging.
3 comments
PAUL STRAUSS
Jennifer Rowe
is there a way to change the brand associated with a messaging widget after initial creation? I have one that I need to route to a different brand than it was originally assigned to.0
Marine
It's not possible to change the brand of a widget. When you create a widget, it's created based on the brand information, such as the script.
You may want to create a new widget instead for that other brand.
I hope it helps!
0
Daniel Bernens
Hi Marine,
Do you know how to delete web widgets after they are created? We have one widget for each of our 5 brands, but two of them were created for testing purposes and are now making it impossible to create production web widgets for those brands.
Please advise.
Thanks,
Daniel Bernens
0