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Adding Web Widget to multiple brands



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Jennifer Rowe

Zendesk Documentation Team

Edited Jun 21, 2024


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Jennifer Rowe is there a way to change the brand associated with a messaging widget after initial creation? I have one that I need to route to a different brand than it was originally assigned to.

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Marine

Zendesk Customer Care

Hi Paul!
 
It's not possible to change the brand of a widget. When you create a widget, it's created based on the brand information, such as the script.
You may want to create a new widget instead for that other brand.
 
I hope it helps!

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Hi Marine,

 

Do you know how to delete web widgets after they are created? We have one widget for each of our 5 brands, but two of them were created for testing purposes and are now making it impossible to create production web widgets for those brands.

Please advise.

 

Thanks,

Daniel Bernens

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