Assign agent role to a different user while having one agent only in the Zendesk subscription

March 24, 2022 09:30

Currently our Zendesk Suite Professional includes one agent, and I'm the only agent for our account. Now I want to downgrade myself as light agent and assign the agent role to another user, however I'm not allowed to do so because I don't have an extra agent license to assign to the user then downgrade myself - basically I'm stuck in a loop.

Is there any workaround to transfer the agent role from one user to another while having only one agent license?

1 Comments

Dane
- March 24, 2022 23:52
Zendesk Engineering
Eric Tung,

Due to the nature of your concern, I have created a ticket for you. Please wait for an update via email from one of our Advocates. For any account specific concern that you may have in the future, you can contact us via Messaging.

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