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메시징으로 마이그레이션하는 방식이 Chat 설정 및 기능에 미치는 영향

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Aimee Spanier

Zendesk Documentation Team

2025년 5월 01일에 편집됨

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      Julio H

      Hola Ricardo, 

      Para poder visualizar (Monitor), puedes utilizar el panel en vivo de Explore para Mensajería. Esto lo explicamos aquí:

      Informes de Mensajería 


      Esto solo está disponible para cuentas de Zendesk con Enterprise plan. 

      Para el historial y visitante (camino del visitante), puedes verlo desde el ticket siguiendo estos pasos: ¿Dónde se encuentra la ruta del visitante de Chat de mi cliente en el espacio de trabajo de agente de Zendesk?

      Para análisis, puedes también utilizar Explore para ver informes de mensajería en el panel de Support en Explore.

      Un saludo,

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      LESLIE GABRIELA OLIVARES BAÑUELOS

      Buena tarde.

      En el panel de chat, la información de los grupos de menú visitantes, historial, análisis y monitor proporcionan información en tiempo real, para el nuevo servicio de mensajería de qué forma puedo observar estadísticas de agentes y conversaciones en tiempo real?

       

      En la tabla se indica que todo fue transferido, pero no puedo verlo.

       

      Saludos.

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      Christine

      Hi Cristiano,

      Zopim is now known as Zendesk Chat. The REST API will continue to work as expected and there are no changes in terms of functionality. In Messaging, some Chat APIs are not supported as described in this section above How Zendesk messaging impacts Chat APIs.

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      Cristiano Morgado

      Will the Zopim API still work with Messaging?

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      Aimee Spanier

      Hi, Yvonne Uder. This article is specific to customers using Zendesk Chat who are migrating (or considering migrating) to messaging, as mentioned in the introduction. That process hasn't changed, so I believe it is currently up-to-date. It's not intended to convince anyone to switch from live chat in Web Widget (Classic) to the Web Widget for messaging, but we do have some documentation that can help clarify the differences, if that's what you're looking for:

      Rest assured the documentation team does its best to keep up with the changes to Zendesk products and functionality, and of course we never intentionally leave outdated information in our help center. If you come across an error in our documentation, please let us know by leaving a comment with the specifics so we can fix it. Meanwhile, I'll run this by the messaging development team to make sure it's still accurate.

      Thanks!

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      Yvonne P.

      Can anyone here confirm, what details of this article are still up to date? I see that it was last updated in October 2021 - seems that starting November 2021 it was more and more often recommended to go with "Messaging" and not "Widget Classic" > in this article I do see many reasons to consider the Classic Version and not the "newer Messaging" 

      Feedback in general here for the Zendesk Team: with all the various product updates, it can get quiet overwhelming in your help center here. Maybe in the future, when tools/features are updated, consider removing/editing all relevant articles on that topic ;) 

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      Anton Verhelst

      Will there be any form of live dashboard for Messaging? Within Business hours I'd like my agents to provide live chat support using Messaging, but when moving to Messaging I seem to lose the overview of currently served chats, chats in queue + waiting time etc.

      (we run a webshop and people still want to contact us directly through chat to change delivery details, order details, check for delivery date,...)

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      Giuseppe

      Hi Pavio,

      I've reached out to our Product Experts about your query and received advice that Chat Conversations API is in maintenance mode and we highly recommend switching to Sunshine Conversations instead. There's a high chance that the API subscriptions through Chat Conversations API are no longer supported/will no longer be supported.

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      Md Arshad

      Hiii

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      Pavlo Zaporozkyi

      Hello!

      Should Chat Conversations API subscription to incoming messages still work when using Zendesk Messaging? Like when a visitor transfers a conversation to an agent or writes a new message.

      Thanks!

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