About Support settings in Admin Center

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11 Comments

  • Chris Fassano
    The People pages for  Customers (end users) and  Organizations remain in Support, but they have moved to the main navigation bar.

    My agents are able to view and click on the Organizations icon, but when they use the search function within the Organization menu they receive an "access denied" error.

    Seems like something was changed with the permissions. 

    Support wasn't able to provide any guidance on this recent change.

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  • Zachary

    FYI: The "edit trigger" button under the webhooks event subscription tab still links to the old triggers page on the support interface instead of in the admin center.

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  • Lisa Kelly
    Zendesk Documentation Team
    Hi Chris Fassano. Sorry to hear! As a workaround, have your agents tried searching Orgs from the People page in Support? (The older method). Is that broken, too? 
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  • Chris Fassano

    Yes. That seems to be working normally.

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  • Lisa Kelly
    Zendesk Documentation Team

    Thanks, Chris Fassano. That's good to hear! I'll pass along this issue to our product team. Your agents should be able to search from both locations. 

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  • Lisa Kelly
    Zendesk Documentation Team

    Hi Chris Fassano. Just a follow-up. The product team is aware of this issue and they are working to fix it. 

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  • Parag Pradhan

    Hello Chris Fassano, we are working on resolving this issue.  Thank you for your patience.

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  • Parag Pradhan

    Hello Zachary, the product team has logged this issue and will work on resolving it.  Thank you.

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  • Nathan Purcell

    FYI, the "learn about the change" link on the original people page is a 404 (https://support.zendesk.com/hc/en-us/articles/4402602350106)

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  • Technical Support

    This seems OK and I think will be a viable option for me having a permanently open tab on the admin settings. As I'm always dipping in and out which is why I have it on another tab.

    But please DONT bring the chat box across into the admin.

    For months now because the chat box can't tell you have multiple tabs open it constantly plagues for the chat to be enabled or put online etc etc. when you are on the second tab.

    It is open and active on the first main tab .

    Which is really annoying.

    Leave the chat with the desk main view as I always swap back to do stuff with that and give us peace and quiet in Admin Tab without it please.

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  • Jacquelyn Brewer
    Zendesk Documentation Team

    Hi Nathan Purcell. We've identified this error and are working on a fix. Please find the information you're looking for here: Finding and managing users.

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