Permitting only users with approved email addresses to submit tickets

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  • Richard Allen

    thanks for the article. what happens to the suspended request once the user does register... is it auto-recovered or does the request have to be manually recovered? thanks

  • Brett Bowser
    Zendesk Community Team

    Hey Richard,

    The suspended request would need to be manually recovered but any future requests would be created normally.

    Let me know if you have any other questions!

  • Jawad Hussein

    Is there then a way to allow those un registered users to GET their support ticket history?

  • Anton Mintsev (EMEA)

    We have tried to enable "Ask users to register" option with external authentication enabled for end-users and Zendesk auth disabled.

    In this case, the ticket got unsuspended as soon as the end-user clicks the e-mail link before he passes authentication. Is it intended behavior? It works as an e-mail verification, not authentication. 

  • JJ
    Zendesk Customer Advocate

    Hello Anton Mintsev (EMEA),

    Yes, you are right.

    The e-mail link functions as an email verification in this case.

    That was intended to work like that.


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