Permitting only users with approved email addresses to submit tickets

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  • Richard Allen

    thanks for the article. what happens to the suspended request once the user does register... is it auto-recovered or does the request have to be manually recovered? thanks

  • Brett Bowser
    Zendesk Community Team

    Hey Richard,

    The suspended request would need to be manually recovered but any future requests would be created normally.

    Let me know if you have any other questions!

  • Jawad Hussein

    Is there then a way to allow those un registered users to GET their support ticket history?


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