Understanding the migration from Hub and Spoke to Multibrand (Enterprise) Follow

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4 comments

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    Rosanne

    Hello.

    Has this changed since the article was written:

    • Help Center communities Although this is likely to change in the next months, we cannot currently migrate Help Center Communities content. So you will be required to leave that content behind or recreate it manually.

    We currently have Hub/Spoke and want to implement your community.  At some point I'm assuming that you will do away with Hub/Spoke which means we need to move to Brands.  I do not want to lose community data should that happen.

    I would prefer to not have to move to Brands at this time so I'm kind of stuck.

    Is there any End-of-life plans for Hub/Spokes?

    Thanks!

  • Avatar
    Jessie Schutz

    Hi Rosanne!

    I don't have any information on EOL for Hub/Spoke; I wouldn't worry about it for the moment. We generally give ample time for people to prepare when we decide to deprecate something.

    That said, in the event that you end up needing/wanting to switch to Brands, we have recently rolled our Community API to augment the existing Help Center API, which previously only worked with Knowledge Base content. You'll be able to use that API to pull your Community content and push it to your new Community. It's important to note, though, that you'll need to be on Community v2 in order for that to work. If you'r'e not sure what that is or whether you have it, you can get more information here:

    Please let me know if you have any other questions!

  • Avatar
    Rosanne

    Awesome Jessie. Thanks for letting me know!

  • Avatar
    Jessie Schutz

    Happy to help!

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