Hi Moniek –

Just to clarify, you're wanting the ability to delete attachments from Closed tickets? (Because the Ticket Redaction app does allow you to delete attachments from tickets that are not yet Closed.)

Product feedback posts that don't get a lot of traction from other users are often archived, so if this is what you want, I'd strongly recommend you create a new post in our Feedback on Support topic, using the template example to format your feedback so we can understand as much about your use case as possible. For example, it would be useful to understand the conditions under which you need to delete an attachment once the ticket has been Closed. Then other users can upvote and add their own use cases as comments there.

By default, Zendesk includes an Automation that closes Solved tickets 4 days after they've been solved. However, that timeframe can be customized to be as long as 28 days after the ticket has been solved, at which point built-in system rules take over and close the Solved ticket. So if your use case is that you're finding the need to delete tickets up to a few weeks after a ticket has been solved, adjusting or disabling that automation might be helpful. For more information, see About the Support default automations and Can I stop a ticket from closing after 28 days?

Thanks!

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