Can I increase the number of displayed views? Follow



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    Why is the number of views limited? Iv seen screenshots of views in grouped lists, is this not possible?

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    Nicole - Community Manager

    Hi James - 

    I'm not sure why the choice to limit views was made; at the moment it's simply how the tool works. I'll see if I can find some history on that for you... 

    Where have these screenshots you've seen come from? 


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    Like James, we use views to show tickets at a client level as part of our project management and the limitation of 8 personal views is quite a hindrance and requires the reorder of views to be a frequent and unnecessary task.  Look forward to understanding why the limitation.

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    Nicole - Community Manager

    Hi Corinne - 

    I encourage you to head over to this community discussion on how you use Views and explain for the Product Managers why you would like to be able to see more, citing specific examples and providing the impact to your business. (Does this waste five minutes a day? an hour? How frequently do you need to reorder and change views?) 

    They're currently looking into ways to improve views, and your use case might be helpful for them to hear about. 

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    Nate Legakis

    Please add us to your list of Zendesk customers who would love to have the ability to display more than 12 views.

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    Nicole - Community Manager

    Hey Nate - 

    We don't exactly keep a list of customers who have asked about a given feature; the closet thing we have to that are the threads that live in the Product Feedback topic. You can add yourself to that "list" by sharing your feedback in the Show more views conversation. 

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    The only more link under views I can see takes me to an admin screen for views - it doesn't expand it so I can actually see the tickets in each view?

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    Kat Corliss

    Hi Nick!

    Clicking on the 'More >>' link within Views mode simply takes you to the entire list of available Views, which can then be sorted by availability on the upper right.

    For the fully expanded list with collapsible discretion arrows, the suggested app, Quickie, will show cascading Views in their entirety, and displays much like a bookmark option within a browser.

    Quickie and the natively displayed first 12 Views will show you the ticket count. You will only see the tickets within the view once you enter the View, whether it's form the natively displayed list or through the app.

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