Can I increase the number of displayed views? Follow

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22 comments

  • Avatar
    James

    Why is the number of views limited? Iv seen screenshots of views in grouped lists, is this not possible?

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    Nicole - Community Manager

    Hi James - 

    I'm not sure why the choice to limit views was made; at the moment it's simply how the tool works. I'll see if I can find some history on that for you... 

    Where have these screenshots you've seen come from? 

     

  • Avatar
    Corinne

    Like James, we use views to show tickets at a client level as part of our project management and the limitation of 8 personal views is quite a hindrance and requires the reorder of views to be a frequent and unnecessary task.  Look forward to understanding why the limitation.

  • Avatar
    Nicole - Community Manager

    Hi Corinne - 

    I encourage you to head over to this community discussion on how you use Views and explain for the Product Managers why you would like to be able to see more, citing specific examples and providing the impact to your business. (Does this waste five minutes a day? an hour? How frequently do you need to reorder and change views?) 

    They're currently looking into ways to improve views, and your use case might be helpful for them to hear about. 

  • Avatar
    Nate Legakis

    Please add us to your list of Zendesk customers who would love to have the ability to display more than 12 views.

  • Avatar
    Nicole - Community Manager

    Hey Nate - 

    We don't exactly keep a list of customers who have asked about a given feature; the closet thing we have to that are the threads that live in the Product Feedback topic. You can add yourself to that "list" by sharing your feedback in the Show more views conversation. 

  • Avatar
    Nick

    The only more link under views I can see takes me to an admin screen for views - it doesn't expand it so I can actually see the tickets in each view?

  • Avatar
    Kat Corliss

    Hi Nick!

    Clicking on the 'More >>' link within Views mode simply takes you to the entire list of available Views, which can then be sorted by availability on the upper right.


    For the fully expanded list with collapsible discretion arrows, the suggested app, Quickie, will show cascading Views in their entirety, and displays much like a bookmark option within a browser.

    Quickie and the natively displayed first 12 Views will show you the ticket count. You will only see the tickets within the view once you enter the View, whether it's form the natively displayed list or through the app.

  • Avatar
    Matthew Burke

    Is there any possibility in the future to have more personal views than 8?

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    Nicole - Community Manager

    Hey Matt - you can have as many personal views as you want, but only the first 8 can be shown in the display without clicking in to see more.

  • Avatar
    Matthew Burke

    @Nicole I get that. Is there any possibility in the future for the ability to see 10 or 12 personal views? For our business that would be beneficial. 

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    Nicole - Community Manager

    Hey Matthew - 

    It's possible, but I don't think it's something that product is planning to build at this point in time. 

    You may want to add your thoughts to this conversation though: 

    How do you use views? 

     

  • Avatar
    Chris Thomassen

    Also looking for more personal views.. We have a lot of different ticket flows and using Quicky is a drag. It needs a manual click each time to see if there are tickets in the folders under Quicky.

    From a business point of view I really do not understand why the views are so limited and that we as customers are unable to to change it, it should be a very simple standard option in ZenDesk. There is plenty of space to add more views, all this empty space now goes unused.

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    Nicole - Community Manager

    Thanks for the feedback, Chris. 

     

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    J Oosterbosch

    Hi,

    I also would like to see the incensement of the amount of views. We use 4 different mailboxes in 1 tenant. Per mailbox we would see:

    - my open tickets

    - Open tickets team

    - New and unassigned

    - closed

    We can't add any other views. So adding a 5th mailbox would be impossible for now...

  • Avatar
    Nicole - Community Manager

    Hi J - 

    To clarify, you can create as many views as you would like; the only limitation is which ones are visible on the main page and which you need to click through to see. 

    When you say you use different "mailboxes," are you referring to different support addresses? I am wondering if there might be a different way to structure your views and inbox to support your workflow. 

  • Avatar
    J Oosterbosch

    Hi,

    Yes with different mailboxes I mean different support addresses. So per support address we have different views, some users have access to all 4 addresses and won’t see all views.

     

  • Avatar
    Chris Thomassen (Edited )

    I have a similar setup. 6 mail addresses, each with their own flows & tasks. A split between high value- and new customers, detailed SLA's per organization etc.

    The current main page view is lacking, it should be a proper overview.. At the moment it only serves as a overview for a small portion of the customer flows which is highly disappointing considering the amount we pay for 20+ agents every month.

     

  • Avatar
    Jessie - Community Manager

    Thanks for sharing your feedback on this, J and Chris!

  • Avatar
    Kristie Vos

    I really wish there was a way to display more than 12 main page views. Does anyone know how to show more than 12 on the main page? The clicking through to more views is really a low tech solution. Please help

     

  • Avatar
    Graeme Carmichael

    Kristie

    I have 2 suggestions:

    • Use the Quickie app
    • Create a set of bookmarks in your browser for each of your desired views. From the view macro page there is a 'permalink' for you can use for each view's URL  This does not display the view count but is quicker access to a view

     

  • Avatar
    Jessie - Community Manager

    Hey Kristie!

    Both of Graeme's suggestions are excellent. I'd also recommend that you share your detailed use case on this thread in our Product Feedback forum. Shannon, one of our Product Managers, has been gathering information from our customers about what they'd like to see change with regard to Views functionality.

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