Can I increase the number of displayed views?

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54 Comments

  • James

    Why is the number of views limited? Iv seen screenshots of views in grouped lists, is this not possible?

    5
  • Nicole - Community Manager

    Hi James - 

    I'm not sure why the choice to limit views was made; at the moment it's simply how the tool works. I'll see if I can find some history on that for you... 

    Where have these screenshots you've seen come from? 

     

    0
  • Corinne

    Like James, we use views to show tickets at a client level as part of our project management and the limitation of 8 personal views is quite a hindrance and requires the reorder of views to be a frequent and unnecessary task.  Look forward to understanding why the limitation.

    1
  • Nicole - Community Manager

    Hi Corinne - 

    I encourage you to head over to this community discussion on how you use Views and explain for the Product Managers why you would like to be able to see more, citing specific examples and providing the impact to your business. (Does this waste five minutes a day? an hour? How frequently do you need to reorder and change views?) 

    They're currently looking into ways to improve views, and your use case might be helpful for them to hear about. 

    1
  • Nate Legakis

    Please add us to your list of Zendesk customers who would love to have the ability to display more than 12 views.

    2
  • Nicole - Community Manager

    Hey Nate - 

    We don't exactly keep a list of customers who have asked about a given feature; the closet thing we have to that are the threads that live in the Product Feedback topic. You can add yourself to that "list" by sharing your feedback in the Show more views conversation. 

    -1
  • Nick

    The only more link under views I can see takes me to an admin screen for views - it doesn't expand it so I can actually see the tickets in each view?

    1
  • Kat Corliss

    Hi Nick!

    Clicking on the 'More >>' link within Views mode simply takes you to the entire list of available Views, which can then be sorted by availability on the upper right.


    For the fully expanded list with collapsible discretion arrows, the suggested app, Quickie, will show cascading Views in their entirety, and displays much like a bookmark option within a browser.

    Quickie and the natively displayed first 12 Views will show you the ticket count. You will only see the tickets within the view once you enter the View, whether it's form the natively displayed list or through the app.

    -1
  • Matthew Burke

    Is there any possibility in the future to have more personal views than 8?

    0
  • Nicole - Community Manager

    Hey Matt - you can have as many personal views as you want, but only the first 8 can be shown in the display without clicking in to see more.

    -1
  • Matthew Burke

    @Nicole I get that. Is there any possibility in the future for the ability to see 10 or 12 personal views? For our business that would be beneficial. 

    0
  • Nicole - Community Manager

    Hey Matthew - 

    It's possible, but I don't think it's something that product is planning to build at this point in time. 

    You may want to add your thoughts to this conversation though: 

    How do you use views? 

     

    -1
  • Chris Thomassen

    Also looking for more personal views.. We have a lot of different ticket flows and using Quicky is a drag. It needs a manual click each time to see if there are tickets in the folders under Quicky.

    From a business point of view I really do not understand why the views are so limited and that we as customers are unable to to change it, it should be a very simple standard option in ZenDesk. There is plenty of space to add more views, all this empty space now goes unused.

    1
  • Nicole - Community Manager

    Thanks for the feedback, Chris. 

     

    0
  • J Oosterbosch

    Hi,

    I also would like to see the incensement of the amount of views. We use 4 different mailboxes in 1 tenant. Per mailbox we would see:

    - my open tickets

    - Open tickets team

    - New and unassigned

    - closed

    We can't add any other views. So adding a 5th mailbox would be impossible for now...

    0
  • Nicole - Community Manager

    Hi J - 

    To clarify, you can create as many views as you would like; the only limitation is which ones are visible on the main page and which you need to click through to see. 

    When you say you use different "mailboxes," are you referring to different support addresses? I am wondering if there might be a different way to structure your views and inbox to support your workflow. 

    0
  • J Oosterbosch

    Hi,

    Yes with different mailboxes I mean different support addresses. So per support address we have different views, some users have access to all 4 addresses and won’t see all views.

     

    0
  • Chris Thomassen

    I have a similar setup. 6 mail addresses, each with their own flows & tasks. A split between high value- and new customers, detailed SLA's per organization etc.

    The current main page view is lacking, it should be a proper overview.. At the moment it only serves as a overview for a small portion of the customer flows which is highly disappointing considering the amount we pay for 20+ agents every month.

     

    0
  • Jessie Schutz

    Thanks for sharing your feedback on this, J and Chris!

    0
  • Kristie Vos

    I really wish there was a way to display more than 12 main page views. Does anyone know how to show more than 12 on the main page? The clicking through to more views is really a low tech solution. Please help

     

    0
  • Graeme Carmichael

    Kristie

    I have 2 suggestions:

    • Use the Quickie app
    • Create a set of bookmarks in your browser for each of your desired views. From the view macro page there is a 'permalink' for you can use for each view's URL  This does not display the view count but is quicker access to a view

     

    0
  • Jessie Schutz

    Hey Kristie!

    Both of Graeme's suggestions are excellent. I'd also recommend that you share your detailed use case on this thread in our Product Feedback forum. Shannon, one of our Product Managers, has been gathering information from our customers about what they'd like to see change with regard to Views functionality.

    0
  • Doug T. Florczyk

    I believe added functionality would be the best answer, just add a scroll bar and give the ability to scroll through all available views.

    5
  • Jim Norman

    This is a silly limitation in Zendesk, one of many that I have found.  I should not have to buy an app for 4.00 a month to get more than 12 views on the screen.  How about Zendesk builds a scroll bar so I can have as many as I want.  I have an internal help desk and we have 10 divisions with 1000 users.  We are acquiring new companies every couple of months and I have created a view for each division so I can get a breakdown of who has different open tickets.  We create a "View" like a que.  Clicking More takes you to the view creation screen which I then have to mouse over and click open.  This is madness and it needs to be fixed.

    Thanks

    1
  • Steven

    We are a European company with views in 7 different languages. As a manager I want to see how many tickets are in which view at every time of the day without having to manually click 'more'. Why it's not possible to add more views to the main page is really beyond me. There is so much unused space. Even a scroll bar like suggested above would be a very welcome addition. As a quality of life change, this should be high up on the development road map. 

    The current views are fine if you are a small company, but if you're using Zendesk in a company with a big variety of customers/languages then this is a very inefficient way of working. 

    1
  • Randy Nieukirk

    What?  There is a limit to Views in Zendesk?  Even Enterprise?  This is not how a Enterprise Service Desk Ticketing system should work.  Enterprise means there are many levels of people using the ticketing system, so there are going to be a multitude of Shared Views and Personal Views.

    Zendesk wants you to buy something extra for more Views?  This is nonsense.  We just renegotiated our Zendesk Enterprise plan and so far, I am not happy at all with Zendesk.  They seriously need to do a LOT more for their Enterprise paying customers.  Especially for the amount of money Zendesk charges per Agent for Enterprise solution.  

    2
  • Jim Norman

    Randy, I am on the Professional plan and spent 6k for the year.  I found zendesk to be very limiting on many fronts.  Setting up the knowledgebase is not intuitive, and many of the features you may need like time tracking are add on modules that you have to pay for.  I am paying for an add on so i can have tasks and checklists...I have been on zendesk for 8 months and the view thing was the last straw for me.  I switched to freshdesk yesterday and it is very intuitive, customizable dashboards, Unlimited filtered views, and there is even a competition system build in for the techs to earn points for meeting SLA, and ticket times.  

    After importing all the zendesk data i had no idea how bad our response times were.  here is a dashboard i build in about 10 minutes...

    Hope that helps you out...

    Jim

     

    2
  • Randy Nieukirk

    Thank you for the info, Jim.  Much appreciated.  I will take a look at Freshdesk.

    As yes, we will already be paying for an add-in to make Zendesk act more like a Enterprise Service Desk Ticketing system.  I don't want to have to spend more money on a solution for something that should be built in.  :/

    0
  • Jessie Schutz

    Hey Jim and Randy!

    I'm sorry to hear you're feeling frustrated with the way that Views currently work in Zendesk.

    If you're willing, it would be great if you could add your objective, detailed use case to this thread in out Product Feedback topic. This is an on-going discussion that's actively monitored by our Product Managers, specifically created to gather this type of feedback as we scope out what our customers need from their Views. I know that they'll find your feedback on this valuable.

    -2
  • Doug T. Florczyk

    Hello,

    At this point the used case mentioned is over a year old, has there been anything done with all the good ideas posted on this case to improve the many limitations with views? If not then we will probably be one of the customers looking elsewhere for a more usable and customizable solution going forward. It should not take multiple years to add what should have been basic functionality to begin with. 

    4

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