Administrators can reset a user's password by sending a reset email to the user's registered email address. The email contains a link that lets the user reset his or her password. Only administrators can send the reset email.
To reset a user's password
- Click the Admin icon (
) in the sidebar and select People. - Locate the user who forgot his or her password and click the Edit link to the right of the user.
- On the user's profile page, open the Security Settings tab and click Reset in the Password section.
You can also manually set a user's password if the option has been enabled by the account owner (see Allowing administrators to set passwords). Instead of selecting Reset in the steps above, select Set and specify a new password for the user.
Zendesk recommends using the email reset workflow instead of setting passwords manually. A common hacker technique is to repeatedly call or email a support center posing as a frustrated customer who forgot his or her password and who is unable to recover it, and persisting until a support agent has no choice but to change the password manually for the irate customer. If in doubt, use the reset option and send a password-reset email.
3 Comments
Is there any way to reset the password on groups of people? We are about to go live and I already have the 600+ end users imported from a .csv. We opted NOT to send the creation account emails, as we were testing, but had planned on using the password reset to notify the users of their accounts (End user campaign has already prepped the users to look for the password reset email).
Should I just turn that auto-notification back on and then delete and recreate all of those users?
Hello Shawn,
You can accomplish this by utilizing the API. I've gone ahead and linked an article that breaks down how to go about implementing this on your end via creating a script in the 2nd option.
Bulk updating users
Best regards,
Devan
the system says the reset key is invalid
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