Using the WhatsApp in Zendesk Support integration

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2 Comments

  • Pedro Rodrigues
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    Hi Amy, thanks for this. We've just tried creating a follow-up ticket to a closed ticket via Whatsapp, and we noticed a couple of things:

    • These tickets won't be linked (as usual with closed + follow-ups)
    • The channel of the follow-up ticket isn't "Closed ticket" as usual

    Is this expected behaviour?

    0
  • Stephanie Langlois
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    Hi Pedro!

    Thank you for this feedback. This is the current expected behaviour but I think at the very least linking a closed ticket with it's follow-up ticket could be a great feature to add. I will pass this along.

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