Gather resources

Gather provides a community forum for customers to connect and collaborate.  

The Gather community is part of your self-service Help Center, and complements your Guide knowledge base. For more information about Guide features, see Guide resources.

This article contains the following sections:

• Documentation
• Advice and troubleshooting
• Community content

Documentation

Getting started

• Getting started with Gather
• About Zendesk Gather plan types

Setting up

• Configuring Gather community settings
• Enabling aliases for users in Help Center
• Disabling your Help Center community

Moderating content

• Moderating end-user content
• Creating community moderator groups
• Managing community moderator groups

Managing your community

• Managing community discussion topics
• Managing community posts
• Viewing community moderator activity
• Applying user segments to restrict viewing access to community content
• Allowing agents to edit and delete posts in the community
• Customizing status icons for community posts

End-user guidance

• Help Center guide for end-users
• Adding or editing your Help Center alias
• Viewing your Help Center activity for articles, posts, and comments in your Support profile
• Submitting and tracking support requests in Help Center

Spam prevention

• About Help Center spam prevention
• Filtering spam posts in Help Center
• Marking content as spam and removing it from Help Center

Reporting

• Analyzing community activity
• Enabling Google Analytics for your Help Center

Best practices

• Best practices: Six things to think about before setting up a community

Advice and troubleshooting

• Gather advice and troubleshooting

Community content

• Gather - Best Practices, Workflows & Tips
• Fine Tuning: Two ways to launch your Help Center community
• Cultivate community for a better customer experience (blog)
• Providing richer, scalable customer support in the Zendesk Community (blog)
• Gather community examples (Pinterest page)