Use these articles to learn about setting up and using social messaging channels with Zendesk Support. The resources you use depend on which agent interface you have on your account: a standard Support agent interface or the Zendesk Agent Workspace.
Social messaging resources for Support
If you have the standard Support interface, refer to these resources to set up and use social messaging channels.
Setting up social messaging channels
- Installing and setting up the Social Messaging add-on
- Installing and configuring the WhatsApp in Zendesk Support integration (Social Messaging add-on)
- Setting up your LINE or WeChat channel (Social Messaging add-on)
- Sending automatic responses to social messages (Social Messaging add-on)
- Setting up your Facebook channel
- Setting up your Twitter channel
- Reporting with the Social Messaging add-on
Using social messaging channels
Social messaging resources for the Zendesk Agent Workspace
If you have the Zendesk Agent Workspace enabled on your account, refer to these resources to set up and use social messaging channels.
Setting up social messaging channels
- About social messaging channels for the Zendesk Agent Workspace
- Adding Facebook Messenger channels to the Zendesk Agent Workspace
- Adding Twitter DM channels to the Zendesk Agent Workspace
- Adding WhatsApp channels to the Zendesk Agent Workspace
- Adding WeChat channels to the Zendesk Agent Workspace
- Adding LINE channels to the Zendesk Agent Workspace
- Adding Sunshine Conversations channels to the Zendesk Agent Workspace
- Sending automatic responses to social messages
- Social messaging reporting in the Zendesk Agent Workspace
- Migrating social messaging channels to the Zendesk Agent Workspace (Facebook Messenger, Twitter DM)
- Migrating social messaging channels to the Zendesk Agent Workspace (WhatsApp, LINE, WeChat)
Using social messaging channels
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