Creating and inserting reusable information with content blocks

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39 Comments

  • It seems that if you include accordion content within a content block, the accordion toggle functionality no longer works when the content block is then added to another article. Is there a workaround for this? Thanks.

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  • Katarzyna Karpinska
    Zendesk Product Manager

    Hi Technical Writer - Marco Haber

    We are not supporting advanced article components in content blocks just yet, so I'm not surprised that this is not shared. 

    Out of curiosity, how have you tried to implement the accordion? was it directly in the content block source code? It might work better if you define a class for the accordion in the theme and apply it to a given element in the block.

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  • Ricardo Pereira

    Katarzyna Karpinska It would be great if we had greatly more flexibility when using HTML source code. We're desperate for a solution that supports images on CBs, even if we source images from outside and code them directly with HTML. Other things too e.g. text color.

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  • Katarzyna Karpinska
    Zendesk Product Manager

    Ricardo Pereira, if there are no unforeseen earthquakes we'll be launching images in CBs within the next month! Add-ons to formatting tools in CBs will follow shortly after.

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  • Ricardo Pereira

    That would be a great update!

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  • Jeff Stephenson

    Any news on inserting images into content blocks?

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  • Katarzyna Karpinska
    Zendesk Product Manager

    Jeff Stephenson, yes!! We are planning to launch it within a few weeks!

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  • Rick Marx

    I would also see a better use case for content blocks in macros in our company, likely even better than for the articles. Is there something planned along these lines, or is there an alternative we can use?

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  • Eduardo Escobar

    Hello, is there any way to make the content block visible to only certain users? I'd like to add a content block to an article that's only visible to signed-in users

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