Testing the end user's messaging experience

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  • Raphaël Péguet - Officers.fr

    A big issue is that if you have the "old" web widget live on your Website you can't test your messaging Widget! Or you have to make it live.


  • Tim

    @Raphaël Péguet 

    Make a new brand (eg) "testbrand", then create a Guide-page for that brand.

    In admin center go to "Messages" -> "Installation" tab and then activate the "Automatically add Widget to helpcenter" function.

    You will have to activate messaging and stuff like you will have to do for all brands. But this will enable you to test your bot. 

  • Simple Yu

    I was ready to use the messaging by Web Messenger (Web Widget), but I found the message user sent will send to the sunshine conversation, and go the flow what the sunco defines (like I set up a chat-bot in sunco, and reply to user 'A'), instead of the zendesk answer bot flow (reply 'B').

    Do you know why? I don't know where I set wrong.

  • Viktor Osetrov
    Hello Simple,

    For messaging by Web Messenger (Web Widget) you can use the following option:
    Starting answer - The conversation will start with this answer

    Hopefully, it helps with your answer bot flow.

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