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Gather provides a community forum for customers to connect and collaborate.  

The Gather community is part of your self-service Help Center, and complements your Guide knowledge base. For more information about Guide features, see Guide resources.

This article contains the following sections:

  • Getting started
  • Setting up
  • Using Gather
  • Advice and troubleshooting
  • Developer resources
  • Community content

Getting started
  • Getting started with Gather for your community
  • About Gather badges
  • About Gather plan types

 Setting up
  • Configuring Gather community settings
  • Enabling aliases for users in your help center
  • Disabling your help center community
  • Creating Gather badges
  • Enabling Gather badges

Using Gather

Moderating content

  • Moderating end-user content
  • Creating community moderator groups
  • Managing community moderator groups
  • Viewing Gather badges for users

Managing your community

  • Managing community discussion topics
  • Managing community posts
  • Viewing community moderator activity
  • Allowing agents to edit and delete posts in the community
  • Applying user segments to restrict viewing access to community content
  • Customizing status icons for community posts
  • Awarding Gather badges

End-user guidance

  • Help Center guide for end-users
  • Adding or editing your help center alias
  • Viewing your Help Center activity for articles, posts, and comments in your Support profile
  • Submitting and tracking support requests in Help Center

Spam prevention

  • About Help Center spam prevention
  • Filtering spam posts in Help Center
  • Marking content as spam and removing it from Help Center
 

Reporting

  • Analyzing community activity
  •  Enabling Google Analytics for your Help Center

Best practices

  • Best practices: Six things to think about before setting up a community
  • Best practices for managing your Gather community
  

Advice and troubleshooting
  • Gather advice and troubleshooting
  

Developer resources
  • Gather product limits for your help center

 

Community content
  • Fine Tuning: Two ways to launch your Help Center community
  • Cultivate community for a better customer experience (blog)
  • Providing richer, scalable customer support in the Zendesk Community (blog)
  • Example badges you can use in your community

 

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