Setting up the Zendesk Support for HubSpot integration

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13 Comments

  • Andrea B

    Hello, 

    Is it possible to recover old tickets from Zendeskl to have the historical record on Hubspot? 

    0
  • David Gillespie
    Zendesk Product Manager

    Hi @...,

    Unfortunately this isn't possible through the existing integration but there may be another way to do this. 

    Are you able to give some more details about the use case?

    Thanks,

    David

    0
  • Andrea B

    We have Hubspot now as our main CRM, and we will be taking from now on our tickets and chats there. I was wondering if we could recover all the tickets we had on Zendesk over Hobspot to keep track of the history we already have. 

    0
  • David Gillespie
    Zendesk Product Manager

    Hi @...,

    Unfortunately there isn't a mechanism to do a bulk historical update of ticket events from Zendesk to Hubspot within the current integration.

    I've added this as a feature request for the integration.

    Thanks,

    David

    0
  • Taylor Wilson

    It seems this only pushes tickets when the submitter is a contact in Hubspot. Would be great if this integration would recognize the "Requester" and push to that contact's timeline.

    0
  • Nelli Laine

    Can I sync Support tickets to the Company timeline or the Deal view?

    Currently, you can only display tickets in the contact timeline.

    Where can I upvote this as a feature? We would find this very useful for us.

    0
  • Anh Le

    This is a very bad integration between too big SaaS companies. The contacts don't even sync the First name and last name and you don't update it for 5 years.

    0
  • David Gillespie
    Zendesk Product Manager

    Hi @..., @... & @...,

    Thank you for your feedback on the integration.

    I've captured your requests as feature requests for the product and will let you know if and when we decide to build these into the integration.

    Thanks,

    David

    1
  • Shachar Shachar

    Is this integration still working?

    havent seen any comment for 3 years and syncing is not working on my side 

    0
  • Ronen Isaac

    Hi, 

    This integration just stopped working around the time the vulnerability was announced and we need it.  How can we get this integration to send tickets to Hubspot.  I followed the below.  Thank you.

     

    I can’t see the tickets events in my HubSpot account.

    Confirm that you reach the setup complete page for Zendesk.

    Make sure you are using the latest version of HubSpot CRM. Consult with a HubSpot specialist in case you need help upgrading to the latest version.  

    Make sure that the Zendesk checkbox is ticked in the “Filter timeline…” drop down list. 

    0
  • Adrian Joseph Magboo
    Zendesk Employee

    Hi Nala! 

     

    Could you please share more context with what's happening when you say syncing is not working? Yes, this integration still works as mentioned here but a Support ticket may be needed to investigate your case. 

     

    Regards,

    Adrian

    0
  • Melody Quinn

    Are there plans for the ability to sync contact information from HS to Zendesk? 

    0
  • David Gillespie
    Zendesk Product Manager

    Hi Melody,

    Syncing contact information isn't currently on the roadmap but it would be great to know more about your use case. What details did you want to sync and how did you want to use the data?

    Cheers,

    David

    1

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