Zendesk From Home is a video series created by our Customer Success team to share best practices in an interactive, human, and bite-sized way. Click here to submit your idea for a topic we should cover next!
The Knowledge Capture app not only allows agents to share knowledge with end-users, but also create it as well. From pre-built templates, agents can build articles on the fly while working through tickets, helping to ensure that your end-users have the most up-to-date information in their self-service journey.
Please sign in to leave a comment.