Creating views to build customized lists of tickets



Edited May 21, 2025


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106 comments

Hi! 

When adding a condition statement, how come I can only choose "language" among my user fields? I would like to use other user parameters to create my views. Is this something that can be done?

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I'm trying to see all tickets created within the last 2 weeks. What's the best way to do this?

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Hi 498246443,

I don't see a native way to look for tickets where Due Date is not present. So what I'd do in this situation is create a view with all Tasks and put the sort order by Due Date.

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Hi all,

How could I create a view of tickets that are 'Tasks' but have no 'Due date' (i.e. when the task was created no 'Due date' was selected).

Any help will be greatly appreciated.

Regards,

Eduardo

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Buen día.

Por favor, me podría alguien decir como crear una vista con rango de "fecha de solicitud"?; ya que al tratar de crearla, solamente me muestra la opción de "Fecha de Solución", pero esa fecha no me sirve para mi propósito.

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Hi Team,

Currently we're using 'play' button function in Zendesk to automatically feed the next ticket in the Queue.

However, we are wondering if we use the Grouping feature to filter group based on value of a custom fields in a tickets (example: Assignee) and then ordering those tickets with another fields like Latest update or something. Can the 'Play' button still be used to handle the ticket in the same queue?

Any information that you could share would be greatly appreciated.

Best,

Kuldeep

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Hi, we'd like to create a view that shows both tickets hitting SLA soon as well as the ones that have already broken SLA. However, it seems that it's not possible to add conditions for checking "hours until" or "hours since" to the "can meet any of these conditions" section - is that correct or am I missing something here? If so, is there any technical reason for this or can this be added as a feature?

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Hi Zendesk team,

Please help asap with this problem here. I don't seem to find any ways to have the newly created views moved to be displayed on the list of available views. I can only see the new views by clicking "More" to see the list of all views created, which directs me to the Admin section.

Any way that I can move a newly created view to be displayed in the list shown in "View" section? I tried the "Move to first position" option in Admin page already but nothing's changed

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Hi i am trying to create a ticket view which shows all of the ticket for a specific organisation. We know that there are about 3000 tickets, but when i create the view in the admin panel if only shows 400. I have kept the conditions very simple. Any idea why?

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I made a Minerva recipe to help you walk through setting up a new view. Minerva is a guide that shows you where to click, and what to do next so you can set this up on your own account. You can follow the link here for the step by step instructions:

https://www.minervaknows.com/howto/minervateam-zendesk-com-how-to-add-a-view-yurkrhxptqk2.html?utm_source=forums&utm_medium=dan&utm_campaign=zendesk

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