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Creating views to build customized lists of tickets



Edited Jan 27, 2025


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Why did Zendesk change the Views UI to show total ticket tallies for Shared and Personal views, and make them collapsible? These changes seem to reduce usability rather than improve it. It would be helpful to have the option to disable these features.

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Is there a way to add the highlight field into the Formatting options columns for the view 

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Gabriel Manlapig

Zendesk Customer Care

Hi Sean,

As long as the highlighted field is a Drop-down, it is supported to be added into the formatting option columns in views. As mentioned in this article, “Multi-select fields are not supported.”

I hope that answers your question. Thank you!

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