Exporting and importing dynamic content

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  • Mateusz Pietrzak


    I would like to export our DCs, make some slight changes to language versions (I need to delete some lines from text) and import the file back to Zendesk. Would it be possible? 

    I tried to do this without success. The email I received states

    "Malformed CSV input.

     The error was:

    Illegal quoting, line 1."

    Would you have any advice? 

  • Brett Bowser
    Zendesk Community Manager

    Hey Mateusz,

    I'm going to create a ticket for you so we can take a look at the CSV file you're trying to import.

    You'll receive an email shortly stating your ticket has been created.


  • Omar

    I was struggling a bit for a while with the format for importing, until I realised i couldn't import dynamic content that hadn't been created yet, I think it would be a really useful tool to be able to import a csv file with the needed values to create new items in dynamic content and that they automatically are bulk created after import with the given values, also giving feedback about the process through email instead of directly through the app is a bit cumbersome when you are trying to figure out what's going on wrong.

  • Anne-Flore Caire


    I also need to know if there is a way to change the default language of each record by import, without having to do it manually? I have done several tests by changing the "Default language" in the file to the default language or the target one, but it does not work.


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