Announcing custom bot avatars

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11 Comments

  • 이지훈(Lee jihoon)

    That's good news.

    0
  • pablo.torres
    Zendesk Luminary

    Amazing!!

     

    0
  • alexandria.gazzillo

    Great news! I don't yet see this option yet though in my Bot Settings? 

    0
  • Jahn Bronilla
    Community Moderator
    Zendesk Luminary

    This is perfect! When can we see it though? 

    0
  • Daniel Aron
    Zendesk Product Manager

    Thanks for the feedback all. Try again now alexandria.gazzillo and Jahn Bronilla. The roll-out is now complete across all Zendesk accounts. 

    1
  • 이지훈(Lee jihoon)

    I tested this. However, the zendesk proactive messaging avatar does not change. Is this correct?

     

    0
  • Vaughan

    We would like to use the same icon between our Messaging Logo (the one at the top of widget) and our Bot Avatar (the one in-line with bot messages). Bot Avatar is not currently compatible with SVG file type, yet the Messaging Logo is.

    Please add SVG as a compatible file type to match against the Logo avatar in Messaging.

    0
  • Daniel Aron
    Zendesk Product Manager

    Hi 이지훈, if you go to the proactive message settings (channels > bots and automation > proactive messages > [bot connected message]) and hit "save" you should then see the custom avatar also displayed to end-users in proactive messages. There is work scheduled in Q1 to make this automatic (so save isn't required) cc/Arpan Nagdeve

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  • Daniel Aron
    Zendesk Product Manager

    Hi Vaughan, thanks for the feedback. We do not plan to support SVG due to security concerns. I suggest converting your logo image to a different file type.

    0
  • Pet Lovers Centre Pte Ltd

    Hi @dianiel aron - we cannot see this under our account, https://petloverscentre.zendesk.com/. Are you able to check this for us? Thanks!

    0
  • Mike DR
    Zendesk Customer Care
    Hi There!
     
    Were you able to try to log in and log out or clear cache?
    0

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