Activating and deactivating side conversations in the context panel

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Quick Look: Admin Center > Workspaces > Agent tools > Side conversations

In Admin Center, admins can configure whether side conversations appear in the context panel. To use this feature, you must have already:

• Activated the Zendesk Agent Workspace
• Activated side conversations

To activate side conversations in the context panel

1. In Admin Center, click Workspaces in the sidebar, then select Agent tools > Side conversations.

   The configuration settings for side conversations appears.

2. In the Context panel section, select Turn on the side conversations view to access side conversations in the context panel.

   When you activate side conversations, the side conversations icon () is added to the context panel and you can manage your side conversations from there. See About side conversations.

3. Save your changes.

To deactivate side conversations in the context panel

1. In Admin Center, click Workspaces in the sidebar, then select Agent tools > Side conversations.

   The configuration settings for side conversations appears.

2. In the Context panel section, deselect Turn on side conversations view to deactivate side conversations in the context panel.
3. Save your changes.

   When you use this setting to deactivate side conversations, side conversations are still available in your account, they just don’t appear in the context panel. To completely deactivate side conversations, see Activating and deactivating side conversations.