| Announced on | Rollout on |
| February 28, 2025 | February 27, 2025 |
We're excited to announce that as of February 27, 2025, our customers can link to a Privacy Notice directly in their messaging Web Widget.
This announcement addresses key questions about this exciting new feature:
What’s changing?
Previously, there was no native option to display the Privacy Notice in the Web Widget, and customers were expected to configure their own workflows to surface legal terms to end users. Now, it is possible to include this information seamlessly in the Web Widget by adding a link to your company’s own Privacy Notice, which allows you to inform end users about how their information is shared.
Why is Zendesk making this change?
Some jurisdictions may require that you provide notice to end users of how their information is shared with third parties, including Zendesk. While there are many different ways to provide notice, it is best practice to disclose any privacy terms directly where the information is captured – in this case, in the Web Widget.
What do I need to do?
You can easily integrate a link to your privacy notice in the Admin Center, which will automatically be displayed to users at the onset of a messaging conversation. The privacy notice can be incorporated during the initial widget configuration process or added to an existing widget.
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.
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