Adding another "Submit as" option



  • Andrew J
    Community Moderator

    No this is not an option, these statuses are built into the workflow of zendesk.
    You can however, create a custom field to add a independent status option, but you still need to use the workflow status is of open, pending, on hold, solved or closed.

  • Brett Bowser
    Zendesk Community Manager

    Hey Rony,

    Great question! As Andrew mentioned, there's no option to customize ticket statuses currently in Support. That being said, this is is something our product managers are looking into currently. I would recommend following our Announcements page where we share product releases and updates. Once we have more information to share it will be posted there :)

    Let me know if you have any other questions!

  • Rony Levi

    Thanks a lot

  • Amitai Koren-Lawrence


    Just got into working with Zendesk and this can be a great option to have: customizing/adding statuses.


  • Dave Dyson
    Hi Amitai, and welcome to the community! 
    As it happens, we have a closed Beta around customizing ticket statuses. You can find out more in this product feedback thread, which I'd encourage you to follow and add your suggestion to for visibility to our product team. Customize Status Field Values

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