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Team members and groups

About the Team members page

What's my plan? Quick Look: Admin Center > People > Team > Team members The Team members page in Zendesk Admin...

Edited Jan 10, 2025

6 votes  ·  14 comments

6

Votes

14

Comments

About the Groups page

What's my plan? Suite Any plan Support Any plan The Groups page in Zendesk Admin Center pro...

Edited Mar 19, 2025

0 votes  ·  16 comments

0

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16

Comments

Adding agents and admins

What's my plan? Suite Any plan Support Any plan You can add team members (agents and admins)...

Edited Mar 19, 2025

13 votes  ·  14 comments

13

Votes

14

Comments

Removing or replacing a team member

What's my plan? Suite Any plan Support Any plan You can replace a team member with another t...

Edited Mar 19, 2025

5 votes  ·  4 comments

5

Votes

4

Comments

About team member product roles and access

What's my plan? The Zendesk Admin Center provides a central location for setting a team member’s roles and p...

Edited Jun 21, 2024

5 votes  ·  29 comments

5

Votes

29

Comments

Understanding system custom agent roles in Zendesk Support

What's my plan? Suite Enterprise or Enterprise Plus Support Enterprise On Enterprise plans, y...

Edited Mar 19, 2025

3 votes  ·  4 comments

3

Votes

4

Comments

Resetting team member user passwords

What's my plan? This article describes how to use Zendesk Admin Center to reset a team member's password. Team mem...

Edited Jun 21, 2024

0 votes  ·  0 comments

0

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0

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Viewing and managing team member group membership

What's my plan? Suite Any plan Support Any plan Groups are used to create collections of tea...

Edited Mar 19, 2025

3 votes  ·  6 comments

3

Votes

6

Comments

Editing team member user profiles

What's my plan? This article describes how to use Zendesk Admin Center to view and update a team member's user ...

Edited Nov 01, 2024

0 votes  ·  0 comments

0

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0

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Managing team member user email addresses

What's my plan? This article describes how to use Zendesk Admin Center to manage team member email addresses. Tea...

Edited Nov 01, 2024

2 votes  ·  0 comments

2

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0

Comments

Bulk importing users

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > People > Bulk a...

Edited Mar 19, 2025

45 votes  ·  82 comments

45

Votes

82

Comments

About the Roles page

What's my plan? Suite Enterprise or Enterprise Plus Support Enterprise The Roles page in Zend...

Edited Mar 19, 2025

0 votes  ·  0 comments

0

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0

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Creating groups

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > People > Team >...

Edited Mar 19, 2025

15 votes  ·  29 comments

15

Votes

29

Comments

Using groups

What's my plan? Suite Any plan Support Any plan As described in About organizations and grou...

Edited Mar 19, 2025

0 votes  ·  0 comments

0

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0

Comments

Managing groups

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > People > Team > ...

Edited Mar 19, 2025

0 votes  ·  30 comments

0

Votes

30

Comments

About private ticket groups

What's my plan? Suite Enterprise or Enterprise Plus Support Enterprise Quick Look: Admin C...

Edited Mar 19, 2025

2 votes  ·  50 comments

2

Votes

50

Comments

Setting reassignment options for groups' solved tickets

What's my plan? Support Any plan Suite Any plan Groups are collections of team members based...

Edited Mar 19, 2025

1 vote  ·  8 comments

1

Vote

8

Comments

Exporting team-member data

What's my plan? Quick Look: Admin Center > People > Team > Team members The Team members page in Zendesk Admin ...

Edited Jun 21, 2024

5 votes  ·  15 comments

5

Votes

15

Comments

Creating private ticket groups and granting agents access

What's my plan? Suite Enterprise or Enterprise Plus Support Enterprise Quick Look: Admin C...

Edited Mar 19, 2025

0 votes  ·  8 comments

0

Votes

8

Comments

Managing agent interface settings for Support

What's my plan? Suite Any plan Support Any plan When you think of the agent experience for Z...

Edited Mar 19, 2025

0 votes  ·  0 comments

0

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0

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Changing the default group for your account or a team member

What's my plan? Suite Any plan Support Any plan It’s important to understand the distinction...

Edited Mar 19, 2025

3 votes  ·  5 comments

3

Votes

5

Comments

Translating custom agent statuses using dynamic content

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support Professional or Enterpris...

Edited Mar 19, 2025

0 votes  ·  0 comments

0

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0

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Setting roles and access in Zendesk Admin Center

What's my plan? This article describes how to use Zendesk Admin Center to view and change roles for team members....

Edited Feb 28, 2025

2 votes  ·  24 comments

2

Votes

24

Comments

Restricting agent ticket access by brand (department spaces)

What's my plan? Suite Enterprise or Enterprise Plus Support Enterprise Important: The depa...

Edited Mar 19, 2025

4 votes  ·  28 comments

4

Votes

28

Comments

Changing an agent's role

What's my plan? Suite Any plan Support Any plan Administrators can change an agent's Support...

Edited Mar 19, 2025

4 votes  ·  5 comments

4

Votes

5

Comments

Managing custom roles

What's my plan? Suite Enterprise or Enterprise Plus Support Enterprise After creating a cust...

Edited Mar 19, 2025

1 vote  ·  6 comments

1

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6

Comments

Creating custom roles and assigning agents

What's my plan? Suite Enterprise or Enterprise Plus Support Enterprise On Enterprise plans, ...

Edited Mar 19, 2025

20 votes  ·  51 comments

20

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51

Comments

Managing light agent seats in your Zendesk account

What's my plan? Suite All plans Support with Collaboration add-on Support with Light agen...

Edited Feb 27, 2025

0 votes  ·  2 comments

0

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2

Comments

Downgrading and removing an agent

What's my plan? Suite Any plan Support Any plan When an agent leaves your team, it's importa...

Edited Mar 19, 2025

39 votes  ·  47 comments

39

Votes

47

Comments

Understanding and setting light agent permissions

What's my plan? Suite All plans Support with Collaboration add-on Support with Light agents add...

Edited Mar 17, 2025

42 votes  ·  77 comments

42

Votes

77

Comments