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Global security and user access

Global security and sign-in resources

What's my plan? Suite Any plan Support Any plan In Zendesk, you can apply security settings to...

Edited Mar 19, 2025

8 votes  ·  0 comments

8

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Resources for preventing and managing spam

This page lists resources for preventing and managing spam. The following resources are available: Preventing spam I...

Edited Apr 18, 2024

6 votes  ·  0 comments

6

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Getting recovery codes for team members locked out of their accounts

What's my plan? Quick Look: Admin Center > People > Team > Team members If your account is configured to allow...

Edited Oct 17, 2024

1 vote  ·  3 comments

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About two-step verification (2SV)

What's my plan? Quick Look: Admin Center > Account > Security > Advanced This featur...

Edited Oct 17, 2024

0 votes  ·  0 comments

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About the Advanced Data Privacy and Protection add-on

What's my plan? Add-on Advanced Data Privacy and Protection (ADPP) Advanced Data Privacy and Prot...

Edited Feb 20, 2025

2 votes  ·  4 comments

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4

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Managing deletion schedules

What's my plan? Suite Any plan Support Any plan Deletion schedules allow admins and agents i...

Edited Mar 19, 2025

0 votes  ·  0 comments

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Creating deletion schedules for bot-only conversations

What's my plan? Suite Any plan Support Any plan If you use conversation bots or third-party b...

Edited Mar 19, 2025

0 votes  ·  0 comments

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Creating end-user deletion schedules

What's my plan? Suite Any plan Support Any plan Data retention policies are critical for comp...

Edited Mar 19, 2025

6 votes  ·  69 comments

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Creating ticket deletion schedules

What's my plan? Suite Any plan Support Any plan In most cases, Zendesk automatically archive...

Edited Mar 19, 2025

2 votes  ·  4 comments

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Using the access log to monitor agent activity (ADPP add-on)

What's my plan? Add-on Advanced Data Privacy and Protection (ADPP) Quick Look: Admin Center > Accou...

Edited Feb 11, 2025

3 votes  ·  6 comments

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About advanced encryption (ADPP add-on)

What's my plan? Add-on Advanced Data Privacy and Protection (ADPP) Quick Look: Admin Center > A...

Edited Feb 21, 2025

0 votes  ·  0 comments

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Setting up advanced encryption (ADPP add-on)

What's my plan? Add-on Advanced Data Privacy and Protection (ADPP) Quick Look: Admin Center > A...

Edited Feb 21, 2025

0 votes  ·  2 comments

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Designating an email address to receive required security notifications

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professional or E...

Edited Mar 19, 2025

4 votes  ·  0 comments

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Zendesk Suite Product Controls and Recommendations Guide

This article provides a baseline product-level reference for successfully securing and managing your Zendesk Suite in...

Edited Mar 19, 2025

0 votes  ·  0 comments

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Understanding options for end-user access and sign-in

What's my plan? One of the steps in setting up your Zendesk account is deciding how you want to ...

Edited Sep 27, 2024

22 votes  ·  35 comments

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Managing two-factor authentication

What's my plan? Quick Look: Admin Center > Account > Security > Advanced Two-factor authentication provides anot...

Edited Feb 12, 2025

11 votes  ·  16 comments

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Giving users different ways to sign into Zendesk

What's my plan? As described in Understanding options for end-user access and sign-in, Zendesk of...

Edited Sep 30, 2024

1 vote  ·  27 comments

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Accessing Zendesk with a reverse proxy

What's my plan? Suite Any plan Support Any plan Zendesk has a sophisticated set of abuse pro...

Edited Mar 19, 2025

1 vote  ·  0 comments

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Understanding account owner permissions

What's my plan? Suite Any plan Support Any plan The account owner is typically the person who a...

Edited Mar 19, 2025

1 vote  ·  0 comments

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Zendesk's secure-by-design cloud solution

What's my plan? Suite Any plan Support Any plan Security is one of the top concerns for busi...

Edited Mar 19, 2025

2 votes  ·  0 comments

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General security best practices

What's my plan? Suite Any plan Support Any plan Zendesk provides a range of security options ...

Edited Mar 19, 2025

24 votes  ·  3 comments

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Securing sensitive information

What's my plan? You can take steps to secure sensitive information contained in your Zendesk, including: Removin...

Edited Jun 21, 2024

4 votes  ·  4 comments

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Additional security for Support

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Zendesk supports two features that pr...

Edited Mar 19, 2025

10 votes  ·  0 comments

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Enhanced Disaster Recovery

What's my plan? Suite Enterprise Plus This article describes Enhanced Disaster Recovery for Zendesk. ...

Edited Mar 19, 2025

5 votes  ·  7 comments

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Advanced Compliance

What's my plan? Suite Professional, Enterprise, or Enterprise Plus This article describes Advanced Compl...

Edited Mar 19, 2025

1 vote  ·  6 comments

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Finding and changing the account owner

What's my plan? Quick Look: Admin Center > Account > Billing > Contacts Account ownership is managed in Admin Ce...

Edited Sep 26, 2024

8 votes  ·  15 comments

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Granting Zendesk temporary access to assume your account

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Account > Securi...

Edited Mar 19, 2025

30 votes  ·  19 comments

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Setting the password security level

What's my plan? Quick Look: Admin Center > Account > Security A password security level refers to the strength ...

Edited Feb 25, 2025

3 votes  ·  16 comments

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Restricting access to Zendesk Support and your help center using IP restrictions

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Account > Secur...

Edited Mar 19, 2025

7 votes  ·  17 comments

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17

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Understanding and customizing session time-out settings

What's my plan? Suite Any plan Support Any plan Quick Look: Admin Center > Account > Secur...

Edited Mar 19, 2025

6 votes  ·  17 comments

6

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17

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