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Global security and user access


Global security and sign-in resources

What's my plan? In Zendesk, you can apply security settings to ensure your private information is protected and use ...

Edited Jan 16, 2025

8 votes  ·  0 comments

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Resources for preventing and managing spam

This page lists resources for preventing and managing spam. The following resources are available: Preventing spam I...

Edited Apr 18, 2024

6 votes  ·  0 comments

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Getting recovery codes for team members locked out of their accounts

What's my plan? Quick Look: Admin Center > People > Team > Team members If your account is configured to allow...

Edited Oct 17, 2024

1 vote  ·  3 comments

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About two-step verification (2SV)

What's my plan? Quick Look: Admin Center > Account > Security > Advanced This featur...

Edited Oct 17, 2024

0 votes  ·  0 comments

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About the Advanced Data Privacy and Protection add-on

What's my plan? Advanced Data Privacy and Protection is a set of features that expand on security off...

Edited Feb 04, 2025

1 vote  ·  3 comments

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Managing deletion schedules

What's my plan? Deletion schedules allow admins and agents in custom roles with permission to create data ...

Edited Jan 22, 2025

0 votes  ·  0 comments

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Creating deletion schedules for bot-only conversations

What's my plan? If you use conversation bots or third-party bots with Zendesk messaging, you can create deletion sc...

Edited Dec 12, 2024

0 votes  ·  0 comments

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Creating end-user deletion schedules

What's my plan? This feature is being rolled out through February 4, 2025. For more information, see the announce...

Edited Jan 21, 2025

6 votes  ·  69 comments

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Creating ticket deletion schedules

What's my plan? In most cases, Zendesk automatically archives tickets 120 days after they are closed. While ...

Edited Jan 21, 2025

2 votes  ·  4 comments

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Using the access log to monitor agent activity (ADPP add-on)

What's my plan? Quick Look: Admin Center > Account > Logs > Access log You must have the Advanced Data Priv...

Edited Dec 13, 2024

3 votes  ·  6 comments

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About Advanced Encryption (ADPP add-on)

What's my plan? Quick Look: Admin Center > Account > Security > Advanced encryption You must have the Advan...

Edited Jan 28, 2025

0 votes  ·  0 comments

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Setting up Advanced Encryption (ADPP add-on)

What's my plan? Quick Look: Admin Center > Account > Security > Advanced encryption You must have the Advan...

Edited Jan 28, 2025

0 votes  ·  2 comments

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Designating an email address to receive required security notifications

What's my plan? Zendesk takes security and the protection of our Subscribers’ Service Data very serious...

Edited Jun 21, 2024

4 votes  ·  0 comments

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Zendesk Suite Product Controls and Recommendations Guide

This is the third, and final, installation of our Security Best Practices series. It provides a baseline product-leve...

Edited Jun 12, 2024

0 votes  ·  0 comments

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Zendesk Suite Actionable Security Guide

Readtime: 7 minutes This resource provides an overview of recommended security best practices for Zendesk suite Subsc...

Edited Sep 20, 2024

1 vote  ·  0 comments

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Understanding options for end-user access and sign-in

What's my plan? One of the steps in setting up your Zendesk account is deciding how you want to ...

Edited Sep 27, 2024

22 votes  ·  35 comments

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Managing two-factor authentication for agents and admins

What's my plan? Quick Look: Admin Center > Account > Security > Advanced Two-factor au...

Edited Oct 21, 2024

10 votes  ·  14 comments

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Giving users different ways to sign into Zendesk

What's my plan? As described in Understanding options for end-user access and sign-in, Zendesk of...

Edited Sep 30, 2024

1 vote  ·  26 comments

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Accessing Zendesk with a reverse proxy

What's my plan? Zendesk has a sophisticated set of abuse protection systems that protect all Zendesk inst...

Edited Jun 21, 2024

1 vote  ·  0 comments

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Understanding account owner permissions

What's my plan? The account owner is typically the person who activated your Zendesk instance, but you can change thi...

Edited Jun 21, 2024

1 vote  ·  0 comments

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Zendesk's secure-by-design cloud solution

What's my plan? Security is one of the top concerns for businesses moving to a cloud-based solution. Entrus...

Edited Nov 11, 2024

2 votes  ·  0 comments

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General security best practices

What's my plan? Zendesk provides a range of security options that you can use to ensure that ...

Edited Jun 21, 2024

24 votes  ·  3 comments

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Securing sensitive information

What's my plan? You can take steps to secure sensitive information contained in your Zendesk, including: Removin...

Edited Jun 21, 2024

4 votes  ·  4 comments

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Additional security for Support

What's my plan? Zendesk supports two features that provide additional security for your account: Enhanced Disaster...

Edited Jan 16, 2025

10 votes  ·  0 comments

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Enhanced Disaster Recovery

What's my plan? This article describes Enhanced Disaster Recovery for Zendesk. Note: Enhanced Disaster Recovery ...

Edited Jun 21, 2024

5 votes  ·  7 comments

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Advanced Compliance

What's my plan? This article describes Advanced Compliance for Zendesk. This article includes the following sectio...

Edited Dec 27, 2024

1 vote  ·  6 comments

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Finding and changing the account owner

What's my plan? Quick Look: Admin Center > Account > Billing > Contacts Account ownership is managed in Admin Ce...

Edited Sep 26, 2024

8 votes  ·  15 comments

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Granting Zendesk temporary access to assume your account

What's my plan? Quick Look: Admin Center > Account > Security > Advanced To help troubleshoot problems, you can ...

Edited Jun 21, 2024

30 votes  ·  19 comments

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Setting the password security level

What's my plan? Quick Look: Admin Center > Account > Security A password security level refers to the strength ...

Edited Oct 17, 2024

3 votes  ·  16 comments

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Restricting access to Zendesk Support and your help center using IP restrictions

What's my plan? Quick Look: Admin Center > Account > Security > Advanced If Zendesk au...

Edited Jan 27, 2025

7 votes  ·  17 comments

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