Using custom ticket fields and ticket forms with the Web Widget Follow

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4 comments

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    Mikayla Welborn

    Do you plan to support conditional fields in the web widget? We'd love to enable ticket forms in the web widget but would need to use conditional fields as well--otherwise each form would show a lengthy list of all possible fields. Thanks!

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    Erica Wass

    @mikayla Thanks for writing! Yes, we are looking to explore how we might be able to add support for conditional fields in the Web Widget in the future. I don't have any current timelines for when or if this might be available, but it is something that we would update on this article.

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    Ed Ball

    It looks like the web widget does not support dynamic content for the custom field names. Playing with this in a sandbox setting and we use some dynamic content for field names so it changes in other languages. Does this really not work with the widget or is there something we need to change?

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    Erica Wass

    Hi @ed. That shouldn't be happening so I'm converting your note into a Support ticket. Thanks for letting us know it's appearing this way for you!

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