Verifying a user's email address Follow



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    Laura Fu

    If I manually verify an email, as described in this article, does the user receive another email? And do they still have to go somewhere to create a password? Just wondering what the user experience is so I can support their questions.

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    Jessie Schutz

    Hey Laura!

    No additional email is automatically sent if you verify the user manually. If you look right below the screenshot in the article, the last paragraph in the section tells you how to manually re-send the verification email if you'd like.

    The customer will still need to create a password on their own to log in to your Help Center. They'll be prompted to do so when they try to log in for the first time.

    Administrators also have the ability to reset or set user passwords. You can find more info on that here: Managing users.

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    Colin Tucker

    Can I auto-verify users in bulk through the admin web interface or does that have to be done with the API?

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    Jessie Schutz

    Hi Colin! Welcome to the Community!

    I did a quick sanity check on this and was able to confirm that it's not possible to bulk-verify your users in the agent interface. However, as you mentioned, it's definitely possible through the API. You can find the corresponding endpoints in our Developer resources!

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    Derek Gieselman

    Does this have any affect on users trying to view their tickets via the "My Tickets" section of the Mobile SDK?

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