Using article lists for different views of your knowledge base content

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27 Comments

  • Brandon Gilmore

    So excited for this feature! Thanks ZenDesk

    1
  • Virginia Goggins

    Great feature!  Just one request though - I'd love to be able to export this list or at least print it out.

    4
  • Christian Colding

    Hi Virginia,

    I would love to know what use case you are trying to solve by exporting or printing the list. Could you elaborate a bit on that?

    0
  • Virginia Goggins

    We are a not-for-profit that provides free tax preparation, so much of our documentation is seasonal and changes every year.  In a perfect world we would like to be able to get a list of all articles (with the category and section), the last modified (so we can identify old documents), and the number of views, so that we can pass out this report to the different groups.  Until now this was done by hand, but this report is a good start.  However, without the ability to print it or download it, my option was a global copy/paste into a spreadsheet (which doesn't preserve the columns) and then massage the date to add category and section.  Then I pulled up another report to add the # of views.  So my global request would be to have all of this available on one report, but my immediate request would be to have a way to export it.

    1
  • Christian Colding

    Hi Virginia,

    Thank you so much for providing us with feedback about adding views to the overview. To make sure other users see your suggestion and for them to vote on it and provide their own feedback, I would recommend creating your request in our Product Feedback topic.

    This is where we list all product feedback allowing us to get an overview of it all. You can create a post by clicking here.

    0
  • Jim LeFevre

    What would be really great is if we could create a variety of custom article lists and then embed them in specific article pages. For instance, if I wanted to create a special article page for a user persona (IT Director), I'd like to be able to create a custom list that will display all articles tagged for IT Director dynamically. Right now, we need to create a series of anchor links manually and continually update the article page as new IT Director articles are created. Not a big deal in the beginning but if we have 5 persona pages and generate a couple of articles a week for each, it could quickly grow to be unmanageable.

    3
  • hartley.forrest

    Shouldn't you be able to export lists via the API? https://developer.zendesk.com/rest_api/docs/help_center/articles

    0
  • Christian Colding

    Hartley.forrest,

    That is not currently possible. You are very welcome to add that as a feature request under Product Feedback, which will allow others users to vote and comment giving us a central place to understand the need when it comes to lists and the API.

    0
  • Maggie St. Clair

    Can you explain how the lists under my Saved Lists are sorted? I have added about 30 lists and there seems to be no logical order to the lists. I have been creating the lists in the order in which I was hoping to see them and they are not showing that way and I cannot find any way to reorder them. Being the organizational freak that I am this is driving me nuts. If I can at least understand the logic behind the sort I may be able to better deal with it.


     

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  • Jonny

    Hola Maggie,

    Thanks for reaching out to us with your question. Unfortunately, the "saved list" image you provided currently doesn't include the option to sort alphabetically or by how many articles are listed in a title (i.e Published Articles with Comments...). It seems that by default it simply adds the content in the order it was created. I would definitely encourage you to post a feature request here and see if this is something that is being considered for this functionality. 

    Sorry for the inconvenience :(

    0
  • Maggie St. Clair

    Thanks Jonathan. It doesn't actually sort them in the order I entered them either. I entered them in a particular order thinking that it might do that and it has then all over the place. It appears to be very random. I will be sure to enter a feature request. 

    0
  • Christian Colding

    HI Maggie,

    We have now fixed it so that lists are sorted by creation date. It appeared that they were sorted correctly up until 8 lists, so it took us a while to reproduce and fix the bug.

    0
  • Maggie St. Clair

    Thanks for the update Christian. This will make it much better for viewing!  

    0
  • Blakely Graham

    It would be helpful to be able to share custom article lists with other documentation managers.

    1
  • Jennifer Rowe

    Hi Blakely,

    I'd like that too. You might want to add a post to our Product Feedback forum, if you haven't already, just to make sure our product managers see your request.

    You might want to do a quick search first, to make sure your request doesn't already exist. (I did a quick search, but didn't see one.)

    0
  • Blakely Graham

    Thanks for the guidance Jennifer! I'll make sure I add the feedback there. 

    0
  • Richard Ward

    Is there any ability to change the columns listed? Could do with being able to see Author and Section in the grid to help me work out who has done what and where it is placed.

    1
  • Jessie Schutz

    Hi Richard! Welcome to the Community!

    There isn't any functionality for this in the product right now, but I did find a post in our Product Feedback forum with the same suggestion. I would encourage you to head over there to share your detailed use case. This helps our Product Managers what our customers need!

    0
  • Natalie

    Hello! I would like archived articles to also appear when searching via the All Articles search field. Is there a way to do this without unarchiving articles? 

    0
  • Jessie Schutz

    Hi Natalie!

    You can refine your search by clicking the Filter dropdown next to the search field, selecting Status and then Archived. This will show any archived articles that match your search criteria. Hope that helps!

    0
  • Amy Gracer

    Is there a way to view the article list alphabetically by Title? I see I can sort by date, but not by Title. 

    0
  • Madison Davis

    Hi Amy! I'm sorry to say there's not a way to sort alphabetically at the moment, though I can totally see why that would be helpful! It looks like this was submitted as a feature request by Mary:

    Change sort order of Manage Articles UI to allow alphabetical order

    I'd recommend visiting that post and chiming in with your use case! 

    0
  • Carlee Peszko

    For 'Viewing all knowledge base articles for a specific language' this only gives articles whose source is the language chosen, not translated versions which is what im looking for. I'm trying to view translated versions, not standalone articles in a different language. Could you tell me how to do that other than by process of elimination with the 'not translated to' filter? An export feature would also be amazing with the option to choose different columns as well! 

     

    0
  • Madison Davis

    Hey Carlee! I'd recommend using Source > No instead. This will filter for articles that are in any language except your Source language. 

    0
  • Carlee Peszko

    Hi Madison! Thanks so much for getting back to me quickly, I appreciate it! I was curious about what 'source' meant and even submitted a ticket about it. 
    So after setting source to No and then filtering language to Chinese I do see more articles. I know that some of these are translations of English articles and a few are standalone Chinese articles. Is there a way to differentiate or create a download with different columns and attribuites I want to see? Im struggling to find any download option for anything or even a place to add columns for better visibility into what im looking for. 

    0
  • Madison Davis

    Sure thing, Carlee! Unfortunately, I'm the bearer of bad news, as there isn't a way to export or download the list you create. Can you tell me more about what you need to do with the exported or downloaded list? I'm happy to see if there's a workaround available. 

    0
  • Carlee Peszko

    Hi Madison, Im just trying to keep all of our content organized and indexed in a spreadsheet so wanted a quick way to get all the information at once. Like all the articles and then what status they are, who they are visible to, what category and section they are in, if they have been translated etc...

    0

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