Using article lists for different views of your knowledge base content Follow

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16 comments

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    Jim LeFevre

    What would be really great is if we could create a variety of custom article lists and then embed them in specific article pages. For instance, if I wanted to create a special article page for a user persona (IT Director), I'd like to be able to create a custom list that will display all articles tagged for IT Director dynamically. Right now, we need to create a series of anchor links manually and continually update the article page as new IT Director articles are created. Not a big deal in the beginning but if we have 5 persona pages and generate a couple of articles a week for each, it could quickly grow to be unmanageable.

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    Virginia Goggins (Edited )

    Great feature!  Just one request though - I'd love to be able to export this list or at least print it out.

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    Maggie St Clair

    Thanks Jonathan. It doesn't actually sort them in the order I entered them either. I entered them in a particular order thinking that it might do that and it has then all over the place. It appears to be very random. I will be sure to enter a feature request. 

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    Maggie St Clair

    Thanks for the update Christian. This will make it much better for viewing!  

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    Brandon Gilmore

    So excited for this feature! Thanks ZenDesk

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    Christian Colding

    Hi Virginia,

    I would love to know what use case you are trying to solve by exporting or printing the list. Could you elaborate a bit on that?

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    Christian Colding

    HI Maggie,

    We have now fixed it so that lists are sorted by creation date. It appeared that they were sorted correctly up until 8 lists, so it took us a while to reproduce and fix the bug.

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    Blakely Graham

    It would be helpful to be able to share custom article lists with other documentation managers.

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    Jonny

    Hola Maggie,

    Thanks for reaching out to us with your question. Unfortunately, the "saved list" image you provided currently doesn't include the option to sort alphabetically or by how many articles are listed in a title (i.e Published Articles with Comments...). It seems that by default it simply adds the content in the order it was created. I would definitely encourage you to post a feature request here and see if this is something that is being considered for this functionality. 

    Sorry for the inconvenience :(

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    hartley.forrest

    Shouldn't you be able to export lists via the API? https://developer.zendesk.com/rest_api/docs/help_center/articles

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    Maggie St Clair (Edited )

    Can you explain how the lists under my Saved Lists are sorted? I have added about 30 lists and there seems to be no logical order to the lists. I have been creating the lists in the order in which I was hoping to see them and they are not showing that way and I cannot find any way to reorder them. Being the organizational freak that I am this is driving me nuts. If I can at least understand the logic behind the sort I may be able to better deal with it.


     

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    Jennifer Rowe

    Hi Blakely,

    I'd like that too. You might want to add a post to our Product Feedback forum, if you haven't already, just to make sure our product managers see your request.

    You might want to do a quick search first, to make sure your request doesn't already exist. (I did a quick search, but didn't see one.)

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    Virginia Goggins

    We are a not-for-profit that provides free tax preparation, so much of our documentation is seasonal and changes every year.  In a perfect world we would like to be able to get a list of all articles (with the category and section), the last modified (so we can identify old documents), and the number of views, so that we can pass out this report to the different groups.  Until now this was done by hand, but this report is a good start.  However, without the ability to print it or download it, my option was a global copy/paste into a spreadsheet (which doesn't preserve the columns) and then massage the date to add category and section.  Then I pulled up another report to add the # of views.  So my global request would be to have all of this available on one report, but my immediate request would be to have a way to export it.

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    Christian Colding

    Hartley.forrest,

    That is not currently possible. You are very welcome to add that as a feature request under Product Feedback, which will allow others users to vote and comment giving us a central place to understand the need when it comes to lists and the API.

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    Christian Colding

    Hi Virginia,

    Thank you so much for providing us with feedback about adding views to the overview. To make sure other users see your suggestion and for them to vote on it and provide their own feedback, I would recommend creating your request in our Product Feedback topic.

    This is where we list all product feedback allowing us to get an overview of it all. You can create a post by clicking here.

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    Blakely Graham

    Thanks for the guidance Jennifer! I'll make sure I add the feedback there. 

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