What's new: October 2016 roundup Follow

This article provides a roundup of the new features released in Zendesk over the last few months. To learn more about these features, register for the What's New webinar.

For updates to Zendesk Chat, see What's new in Zendesk Chat: October 2016 roundup.

  • Core support features
    • Improved views, triggers, and automations list pages
    • Branded agent signatures
    • Deleted ticket view
    • Default for drop-down custom fields
    • More options for channels and business rules
    • Ticket comment filters
    • Extended reporting for custom fields in Insights
    • Ability to require 2-factor authentication for admins and agents
  • Channels features
    • Channel integrations and Channel framework
    • Transfer calls to groups in Zendesk Talk
    • New option to validate end-user phone numbers
    • Collect more posts from Facebook
  • Self-service features
    • Improved end-user experience for submitting and managing requests
    • New Web Widget customization options
    • Attachments in Web Widget
    • Zendesk provisioned SSL certificates
  • Apps and integrations
    • JIRA linked ticket reporting
    • Salesforce ticket forms selection

Core support features

Channels features

Self-service features

Apps and integrations

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